Head of UX

JETSET Pilates Franchising is seeking a Head of UX to own the end-to-end member experience across their digital and operating platforms, ensuring cohesive, measurable, and revenue-driving customer touchpoints. The role requires a deep understanding of Mindbody Online, CRM platforms, and lifecycle automation, as well as experience in multi-unit or franchise environments. The Head of UX will be responsible for lifecycle performance, platform integrity, and performance optimization, with a focus on improving lead-to-member conversion, retention, and revenue outcomes.

Requirements

• Lifecyle Architecture & Customer Experience
• Mindbody Oversight & Operating Platform Governance
• CRM & Automation Strategy
• App & Website Experience Oversight
• Insights, Reporting & Testing

Benefits

• Competitive compensation and performance-based incentives
• 75% contribution to comprehensive individual health plan
• Dental, vision, life, and pet insurance options
• Up to 4% match to 401(k) plan
• Flexible fitness & wellness membership
• Paid time off and company holidays

Originally posted on Himalayas