WIRE CLERK
Job Summary
The Wire Desk Associate will manage numerous, time-sensitive wire transfer requests that require 100% accuracy. This individual in this role MUST be able to process large quantities of data.
Key Responsibilities:
- Manage daily wire transfer activities to ensure time sensitive wire transfers (i.e. Payoff wires with deadlines) get processed first.
- Review documentation for completeness and accuracy to assure compliance with company wire transfer procedures and requirements.
- Enter and/or release wires in bank system(s) accurately
- Provide timely response to customer inquiries
- Interact with banks when required.
- Run and maintain various bank reports.
- Maintain Wire Transfer Request Log to ensure no wires are duplicated.
- Confirmation of incoming funds.
- Timely review of wire transfer requests and support documents received by various branch locations.
- Access and navigate various instances of company "Title" system (I-Closing).
- Proofread and release wire transfer entered into bank systems by others.
- Confirm successful transfer of funds and record bank confirmation numbers into Wire Transfer Request Log.
- Run end of day reports for each branch location and reconcile transferred amounts against original requests.
- Respond to internal and external customer inquiries as relates to the transfer of incoming and outgoing funds.
- Communicate with branch locations to identify and resolve issues based on the companies wiring procedures and requirements.
- Work with banks to resolve issues.
- Keep fellow team players aware of any wires on hold or expected documents.
- Additional responsibilities as assigned.
Minimum Requirements:
- High school or GED required.
- 1-year customer service experience. Escrow, Title Company, Mortgage or Banking experience preferred.
- Data entry experience required.
- Must have excellent oral and written communication skills.
- Strong PC skills required.
- Excellent interpersonal and time management skills.
- Must be able to adhere to appropriate company policies and procedures.
- Must be able to identify internal and external customer requirements and expectations.
- Must be detail focused and possess excellent follow up skills.
- Superior organizational skills.
Originally posted on Himalayas