Ticketing Member | Remote | Luxury Travel
We are a remote-first, globally distributed team and welcome applications from exceptional candidates around the world. Hiring decisions are based on experience, capability, and alignment with our standards not geography
About Ascend
Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. We combine smart, proprietary booking methods with round-the-clock personal service delivered over WhatsApp.
We have grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We are at $22M+ ARR and growing fast. Our mission is to make first-class travel accessible to the people who are shaping the world.
Our clients are founders, investors, and senior executives who expect fast, accurate, and polished service. They do not chase confirmations. They trust us to get it right every time.
The Role
We are hiring a Ticketing Member to issue flight bookings accurately and on time, every shift, using Sabre.
Sabre is the booking system at the center of this role. It is a specialized, command-based platform that the global airline industry uses to manage flights, fares, and reservations. In this role, you will use it every day to create and manage booking records, price fares, issue tickets, process changes, and handle voids and refunds. You need to already be comfortable working in Sabre independently. This is not a role where we teach Sabre from scratch.
Once a client approves a booking, it comes to you. Your job is to take that approved booking and issue a confirmed airline ticket in Sabre, using the right booking account, with the correct passenger details, and in line with the fare rules attached to that ticket. Every detail matters. You work closely with your Ticketing Team Lead, who assigns your work and is there for escalations, but you are expected to work accurately and independently within clear processes.
Compensation
$600 – $800/month USD
Compensation is reviewed based on performance, with clear milestones tied to progression.
What You'll Do
Ticketing in Sabre
- Build and manage Passenger Name Records (PNRs) in Sabre. A PNR is the master booking record for every client, containing the passenger's name, date of birth, contact information, flight segments, frequent flyer numbers, and any special service requests (such as a specific meal or assistance at the airport)
- Price itineraries in Sabre using fare pricing tools and stored price quotes (PQs) to confirm the correct fare before issuing
- Issue electronic tickets (e-tickets) across different Pseudo City Codes (PCCs), which are the booking accounts in Sabre used for different booking types, including award redemptions, credit card loyalty program bookings, and standard cash fares
- Process ticket exchanges and reissues when a client needs to change their flights, applying the correct fare difference and any applicable change fees according to the ticket's fare rules
- Handle ticket voids, which are same-day cancellations that must be processed within a strict window, and ticket refunds, following the airline's rules for what is refundable and how any remaining value is returned
- Work the queue in Sabre, which is how new booking tasks and airline messages arrive throughout your shift, and ensure no task sits unacknowledged for more than 30 minutes
- Monitor active holds (time-limited reservations in Sabre that expire if not issued or released) and alert your Team Lead of anything expiring within 3 hours
Quality Control and Data Accuracy
- Before issuing any ticket, verify every detail in the PNR: passenger name spelling, date of birth, frequent flyer number, flight routing, form of payment, and the fare rules that apply to that ticket
- After issuing, confirm that the ticket number, fare details, and change or cancellation conditions are fully recorded in the booking database
- Double-check your own work before marking any booking as complete
Collaboration and Escalation
- Coordinate with the Client Service team when a hold needs urgent action or a fare requires last-minute approval
- Once a ticket is issued, hand it over to the Trip Fulfillment team, who prepare and send the final itinerary and invoice to the client
- Escalate anything that looks wrong, any system error in Sabre, any mismatch in the booking data, or any VIP issue to your Team Lead immediately rather than trying to resolve it alone
What You Bring
Must Have
- Sabre GDS proficiency is a firm requirement for this role. You need to be able to work in Sabre's command-line environment confidently and independently. This means building PNRs, pricing itineraries, issuing tickets, processing exchanges and reissues, handling voids and refunds, and managing queue work, without needing to be guided through each step
- 3+ years of hands-on Sabre ticketing experience, in a travel agency, airline, tour operator, or travel management company where you issued tickets as a core part of your daily work
- A solid understanding of fare rules: you know how to read the conditions attached to a ticket in Sabre and apply them correctly when issuing, changing, or refunding
- Strong attention to passenger data accuracy: you understand why a misspelled name, a wrong date of birth, or an incorrect frequent flyer number can make a ticket unusable
- The ability to work at a consistent pace while maintaining accuracy, especially during busy periods when multiple bookings need attention at once
- A habit of communicating proactively: if something looks wrong or unclear, you flag it to your Team Lead early
Nice to Have
- Experience with award or points-redemption ticketing in Sabre, such as airline miles or bank loyalty program bookings
- Background in luxury hospitality or high-end travel service
- Familiarity with task management tools or booking record systems
- Genuine interest in frequent flyer programs and airline loyalty points
Why Ascend
Clear Growth Path
The progression here is: Ticketing Member to Ticketing Team Lead to Concierge Manager. We promote from within based on performance, not tenure. The skills you build in this role, precision in Sabre, deep knowledge of fare rules and airline ticketing, and the ability to manage a high-stakes queue, are the foundation for everything above.
Build, Don't Just Execute
We are still refining how we operate. Your observations about what slows things down or creates errors feed directly into how we improve the team.
Real Support
- A Ticketing Team Lead who assigns your work, reviews your output, and is there to support you on difficult cases
- Weekly quality review sessions and structured learning opportunities Regular one-on-one conversations with clear, specific feedback
Work-Life Balance
- You will know your shift schedule in advance
- Shift handovers are clean and structured
- A global team with talented colleagues across continents
What Success Looks Like
First 90 days: You are issuing all assigned tickets within the required timeframe at a 95% or higher rate. Your error rate is at or below 1%. Your booking records are complete and accurate every shift. You are communicating proactively with your Team Lead and building a reputation as someone the team can depend on.
Within 6-12 months: You are handling more complex booking types in Sabre with increasing confidence, contributing learning to the team, and showing readiness for greater responsibility.
Our Values
- Customer Obsession: We win when our customers win
- Urgency with Impact: Clients expect answers in minutes, not hours
- Radical Candor: Honest, direct, respectful feedback builds trust
- Ownership: If something breaks, we fix it
- Relentless Excellence: Good enough is never enough
Why You'll Love This Role
This is perfect for someone who:
- Knows Sabre well and takes genuine pride in issuing clean, accurate tickets
- Wants to deepen their expertise in airline ticketing and fare management at a fast-growing luxury travel company
- Is excited to work on bookings that serve founders, investors, and senior executives
- Sees a clear path to team leadership and wants to start building toward it now
- Thrives in a structured, high-accountability environment where the quality of your work is visible every shift
Ascend is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Originally posted on Himalayas