Network Engineer (Epic infrastructure) - Remote (Plano, TX, US)

Req ID:346851

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Network Engineer (Epic infrastructure) - Remote to join our team in Plano, Texas (US-TX), United States (US).

A Network Engineer involved in Epic infrastructure design, build, and support plays a mission-critical role in ensuring that the entire Epic ecosystem — including Hyperspace, Interconnect, web services, and other modules — runs on a secure, high-performance, and resilient network

Epic Network Architecture and Implementation:

• Design, configure, and implement network infrastructure to meet Epic’s System Requirements and performance standards.
• Build and support network connectivity between Epic components, including:

  - Hyperspace clients and Citrix/VDI

  - Chronicles and Clarity/Caboodle servers
  - Interconnect, Care Everywhere, and web services

• Plan for low latency, high availability, and segmentation of Epic traffic.

Load Balancer Configuration and Management:

• Deploy and maintain load balancers (e.g., F5, Citrix ADC, HAProxy) for Epic services such as:

  - Interconnect

  - Hyperspace presentation tiers

  - MyChart and Haiku/Canto

• Configure health checks, SSL offloading, persistence, and traffic distribution to optimize availability and user experience.

Firewall and Security Policy Management:

• Design and enforce firewall rules to secure Epic environments, ensuring only necessary traffic is allowed (based on Epic port documentation).
• Coordinate ACLs, VLANs, and security zones to protect sensitive Epic data.
• Collaborate with security teams to support network segmentation, zero trust, and intrusion detection initiatives.

Network Performance Monitoring and Troubleshooting:

• Monitor network performance using tools (e.g., SolarWinds, Wireshark, NetFlow, or Epic's System Pulse).
• Troubleshoot issues related to:
  - Latency and packet loss affecting Hyperspace or remote sessions

  - DNS resolution and name availability

  - VPN and remote access for clinical staff and third-party vendors

• Ensure QoS policies are applied appropriately for Epic traffic.

Support for Epic Go-Lives, Migrations, and DR Readiness:

• Participate in Epic go-lives, upgrades, and infrastructure migrations, ensuring that network services are validated and ready.
• Support disaster recovery (DR) testing and redundant site configuration (active/passive or active/active designs).
• Document network topologies and maintain diagrams for compliance and audit purposes (e.g., HIPAA, HITRUST).

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Originally posted on Himalayas