We’re hiring a Customer Success Manager (CSM) / Account Manager to own client relationships, drive product adoption, and protect + grow revenue. The role involves managing a portfolio of accounts, driving onboarding and adoption, identifying risks early and preventing churn, owning renewals and expansion opportunities, and ensuring clients see value, stay, and grow.

Requirements

2–3+ years in: Customer Success, Account Management, Client-facing roles
Experience with: Salesforce or HubSpot, CS platforms (e.g., Gainsight, ChurnZero, Totango)
Strong presentation skills (QBRs, demos, client reviews)
Proven ability to: Manage accounts, Drive renewals

Originally posted on Himalayas

Customer Success Manager

Job Description

Requirements