Factal is seeking a Customer Success Manager to focus on customer satisfaction, retention and growth in the US. The candidate will be responsible for product expertise, training, relationship-building, problem-solving, and advocacy. The ideal candidate will have a minimum of two years account management experience with enterprise clients.

Requirements

2+ years account management experience with enterprise clients
Effective and professional communication through all mediums
Ability to develop solutions to challenging member problems
Experience asking tough questions to identify customer needs
Intellectual curiosity and awareness of current events
Comfortable working independently in a remote setting and occasional travel
Knowledge of CRM tools like HubSpot or Salesforce

Benefits

Full Medical, Vision, and Dental Coverage
Basic Life Insurance Policy fully covered by Factal
Generous PTO and Parental Leave
401K
Stock Options

Originally posted on Himalayas

Customer Success Manager

Job Description

Requirements

Benefits