Contentful
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Contentful is seeking a Senior IT Support Analyst to join our Information Services team in San Francisco. This is not a traditional IT support role. If you measure success by how many tickets you close, this isn't the right fit. We're hiring someone who sees incidents as design failures, requests as system gaps, and repetitive work as a challenge to automate away.
This is a hands-on builder role for someone who hates doing the same thing twice. You'll be embedded in our San Francisco office supporting executive and business operations, but your mandate is not to respond faster, it's to make the response unnecessary. You'll analyze patterns in incidents and requests, design systems that prevent them, and build lightweight solutions that shift your work from reactive firefighting to proactive infrastructure.
If you're looking for a role where you can grow from reliable execution into systems thinking, automation, and platform work, this is where that path starts. The ideal candidate brings deep technical fluency across IT systems (endpoints, identity, SaaS integrations, automation), a product mindset about internal tooling, and the judgment to balance "fix it now" with "fix it permanently."
California Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of California if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.
California Salary: $110,000- $150,000
[This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.]
Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.
“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!
If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have.
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