About Virtual Internships

Virtual Internships is redefining the path from education to work. We combine a scalable platform with strategic partnership to deliver structured, work-based learning experiences with real employability outcomes.

Trusted by 250+ universities and 20,000 companies worldwide, we’ve achieved 4x bookings year-over-year and secured our first multi-year, multi-million dollar partnerships with leading universities, reinforcing the long-term demand for our model.

Our growth and impact have been recognized globally:

$14.3M Series A fundraise (September 2022), with investors including Hambro Perks, Sequoia India & Surge, Arsenal Growth, Kaplan, and Ascend Vietnam Ventures
Finalist – International Business of the Year, British Business Awards 2025
PIEoneer Award – Employability International Impact 2025
Top 100 EdTech Startup by HolonIQ (2021, 2022, 2023)
Top 50 Rising Startup, Tech in Asia (2022)

We’re a remote-first team of 80+ professionals across 20+ countries, united by our Culture of Growth. As we scale remote internships globally, we’re expanding our platform and partnerships – with a clear ambition to double our revenue in the next fiscal year.

We believe candidates should have a clear view of how we work before deciding to apply. Explore ourVI-P Guideto learn more about our values, how we operate, how we design our packages, and what it’s like to work at Virtual Internships.

As a Placement Success Advisor at Virtual Internships, you will be the driving force behind the success of our global internship placements. Acting as a trusted advisor, coach, and mediator, you’ll guide interns and companies through the internship journey - ensuring clarity, accountability, and positive outcomes for both sides.

This role blends elements of customer success, mentorship, and people operations, requiring both empathy and thoughtful problem-solving. You’ll oversee a portfolio of global internships, spot potential challenges early, and create actionable plans that lead to growth, learning, and satisfaction for every participant.

What You'll Do

Build Strong Foundations (Weeks 1–5)

Every new placement follows a structured onboarding journey designed to build strong relationships and surface issues before they become bigger problems.

Run scheduled touchpoints during Weeks 1, 3 and 5, with weekly feedback reviews in Weeks 2 and 4.
Score conversations using our standard assessment framework to build a clear picture of placement health.
Identify early risks and intervene before issues escalate.
Maintain accurate and consistent documentation in HubSpot.

The goal isn't simply completing a checklist - it's reaching Week 5 with a genuine understanding of every internship in your portfolio.

Own Your Portfolio (Week 6 onwards)

Once onboarding is complete, your portfolio becomes yours to manage.

Rather than following a fixed cadence, you'll decide where your attention is needed most using our risk model (P1 Critical, P2 Disengaged and P3 Monitor).

Prioritise your workload based on placement health and emerging risks.
Respond quickly to high-risk placements while maintaining proactive relationships across your portfolio.
Build long-term trust with interns and company supervisors.
Confidently navigate sensitive conversations and competing perspectives.
Know when to coach, when to challenge and when to escalate.

Coach, Support & Solve Problems

Every internship is different, and so are the people involved.

Coach interns through professional and workplace challenges.
Support supervisors in giving meaningful feedback and creating positive learning experiences.
Facilitate conversations when expectations drift, communication breaks down or performance becomes a concern.
Help both sides find practical solutions that keep placements moving forward wherever possible.

Improve the Bigger Picture

Great PSAs don't just manage placements - they help improve the programme.

Keep high-quality documentation that leadership can rely on.
Identify trends and recurring themes across your portfolio.
Partner with cross-functional teams to improve the intern and company experience.

(P.S the secret password is “penguin”, you'll need this later!)

What Success Looks Like

Every new placement completes the onboarding journey on time with accurate scoring and documentation.
Risks are identified and addressed before they become bigger issues.
Interns and supervisors feel supported throughout the internship.
Your portfolio stays healthy because you're spending time where it matters most.
Leadership can rely on your documentation and reporting.
Your insights help improve future internship experiences - not just the placements you manage today.

Who We're Looking For

You're someone who enjoys working with people just as much as solving problems. You appreciate having a clear operating model, but you're equally comfortable making decisions when there isn't a playbook.

You'll likely have experience in:

Customer Success or Account Management
Learning & Development or Coaching
HR or People Operations
Programme Management or Education Services

You'll also bring:

Experience managing your own portfolio or caseload
Confidence working across time zones in a remote environment
Strong CRM discipline (HubSpot or similar)
Excellent written and verbal communication skills
Sound judgment and the ability to balance competing priorities

A Note on Fit

This role isn't about following a script.

The structure exists to remove the guesswork from the repeatable parts of the job - not to replace judgment. Once onboarding ends, you'll be deciding where your attention is needed, navigating situations that don't fit a template, and solving people's problems that rarely have a perfect answer.

If you're looking for a role where every decision is prescribed, this probably isn't the right fit.

If you enjoy ownership, trust your judgment and like solving complex people's challenges, you'll probably love it.

Whichever one you are, you'll have:

Fluency in English - no IELTS required, but if you have one, think 7.0+

Virtual Internships Perks and Benefits

Remote-First: All roles at VI are currently and will remain remote - flexibility to work from anywhere.
Flexible Working Hours: Start earlier, leave earlier, take a shorter lunch, or leave later, it's totally up to you.
Annual Leave: Wherever you are in the world, you’ll get 25 days of paid annual leave per year, plus bank holidays and 5 sick days.
Life Event Leave: There are moments in life where your life responsibility is a higher priority than work (e.g. moving house, your best friend getting married, your sister having a baby) therefore, you’ll get 5 days of paid life-event leave to support these occasions. You also get a day off on your birthday. This is in addition to your Annual Leave.

Equality & Diversity

Virtual Internships is an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure all applicants are treated equally and fairly throughout our recruitment process.

Originally posted on Himalayas

Placement Success Advisor(Fully Remote)

Job Description