ioet
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At ioet, a leading software company with a talented team across LATAM, we provide Software Engineering as a service to clients worldwide. Join us for exciting professional challenges, working on projects ranging from innovative startups to globally recognized brands. Our positions are full-time, remote, and offer competitive compensation in USD.
We are looking for a Software Engineer with strong technical foundations and proven experience in customer-facing technical support. This role sits at the intersection of support, backend investigation, and cloud operations.
You will be the first line of defense for partner-facingissues, helping diagnose, resolve, and escalate problems related to shipments, configurations, APIs, and backend systems. While this is a support-driven role, it requires comfort reading code, running scripts, working with cloud services, and collaborating closely with Engineering and Operations teams.
This position is ideal for professionals who come from a software engineering background with exposure to customer-facing roles, or a technical support background with solid coding experience, and who are comfortable making support their core responsibility.
Serve as the first line of technical support for partner-facing tickets, prioritizing and resolving issues related to shipments, configurations, APIs, and system errors (P1–P3).
Investigate and troubleshoot backend and cloud issues by analyzing Java code, running API requests, reviewing logs, and identifying root causes.
Operate and monitor AWS-based workflows (SQS, SNS, Lambda), including re-running jobs and resolving operational failures using CloudWatch.
Execute and maintain operational scripts and configurations using Python and Git, managing merge requests and deployments via CI/CD.
Collaborate with Engineering, Carrier Operations, and Customer Success teams, while documenting solutions and maintaining clear partner communication.
1-2 yearsin software development,software engineering, or closely related work
1-2 years in customer-facing roles related to technical support
Demonstrated ability to use AI tools (e.g., Claude or Gemini) for code comprehension, script development, and technical investigation
Hands-on experience with AWSor other cloudplatforms in an operational capacity
Experience working with ticket management systems such as Jira or similar is a plus
Experience with observability tools such as CloudWatch, Datadog, or Elastic is a plus
Strong English communication skills - Minimum B2 level proficiency, C1 preferred
Send your application and CV in English (mandatory)
Structured career plan with regular salary reviews
Emphasis on personal growth and mentorship
Get your CV in English and Apply Now.
If you are curious to know more about our culture, technologies, and blogs, visit www.ioet.com
Originally posted on Himalayas