AI Security and Customer Engagement Advisor

The AI Security & Customer Engagement Advisor serves as a senior technical leader, strategist, and evangelist who bridges customer AI vision with Okta’s Agentic AI Security and Identity offerings. You will have ownership and oversight over the technical leadership of sales, implementation, expansion, and long-term adoption for AI products.

In this role, you will act as a "Builder," focusing on creating laboratory assets while serving as a "Seller First" technical partner. You will define and message Okta’s Securing AI strategy—ensuring customers, engineering, and sales remain aligned from the initial pitch to successful go-live and renewal.

What you’ll be doing

• "Builder" Innovation: Lead the development of Lab/Demo assets and AI prototyping. Create "The Engine" for sales velocity by ensuring pricing strategies and technical execution are aligned with field reality.
• Asset Creation & Scaling: Develop reference architectures, whitepapers, and standardized POC guides. Create the "Backbone" of knowledge—centralized hubs and reporting dashboards—to scale AI expertise globally.
• Field Enablement & "The Loop": Provide strategic guidance to SEs, TAMs, and Professional Services. Act as the feedback loop, funneling field insights back to Product to close technical gaps and ensure the solution fits complex customer environments.
• Market Influence: Represent Okta's AI strategy at conferences and analyst briefings while building alliances with cloud and AI partners to accelerate innovation.
• Technical Leadership & Roadmap Influence: Act as the executive AI authority for Okta’s portfolio. Partner with the CPO, CISO, and Engineering to influence roadmaps with "AI-first" innovations and modular, repeatable solution patterns.
• Full-Lifecycle Strategic Engagement: Serve as a trusted advisor to CISOs and CIOs. Lead high-impact POCs to secure "The Win," and remain engaged through outcome mapping to ensure the technical delivery matches the initial vision.
• Expansion & Churn Prevention: Identify technical upsell opportunities through successful usage. Partner with Post-Sales teams to develop runbooks and implementation guides that reduce manual effort and increase customer adoption.

What you’ll bring to the role

• Domain Expertise: 10+ years in identity, cybersecurity, AI, or Data Science.
• Full-Lifecycle Perspective: Experience driving technical customer success beyond the initial sale, including implementation, health monitoring, and expansion.
• Technical Depth: Deep understanding of AI/ML technologies (anomaly detection, LLMs) and Agentic Frameworks (A2A, MCP, and relevant protocols).
• Executive Presence: Strong credibility with enterprise CISOs and boards, with a proven track record of shaping cybersecurity strategy.
• Operational Mindset: Ability to create repeatable playbooks and "backbone" assets that allow a sales organization to scale.
• Leadership Background: Prior experience as a CTO, Field CTO, or Distinguished Architect in a cybersecurity or SaaS company.
• Education: Advanced degree in a technical or business-related field.

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PID - P24677