As a Social-First Customer Care Specialist, you will be the first point of contact for users across social channels (public comments and DMs) and email. You’ll support customers of a leading digital subscription-based product suite and help maintain a positive brand presence by responding to customer questions, resolving issues, and escalating when needed.
Requirements
- High School Diploma or equivalent
- 2+ years of experience in social care, community management, CX support, or digital customer service
- Strong verbal communication & writing skills (friendly, clear, and socially native)
- Comfort handling customer issues like billing, subscriptions, access problems, and troubleshooting
- Calm under pressure and confident in high-visibility comment sections
- Organized, accountable, and consistent
- Fluent in English both written and oral
- Spanish proficiency of B1 and above
Benefits
- 100% Remote position
- Continuous learning experience & career growth opportunities
- Offers competitive compensation based on location market rates
- A great opportunity to work with some of the world’s coolest and most innovative brands
- A welcoming environment where even your feedback and suggestions are all being taken into consideration
- Enjoy working in a diverse & global team environment - BrickBrands team members come from different backgrounds
Originally posted on Himalayas