Genesys empowers organizations to improve customer and employee experiences through its AI-powered Experience Orchestration platform. As a Senior Customer Success Manager, you'll act as a strategic business advisor and transformation partner to high-value enterprise customers, accelerating their return on investment and customer retention.
Requirements
- 10+ years of experience in enterprise customer success, strategic consulting, or business transformation roles within technology or SaaS organisations
- Demonstrated success managing complex enterprise relationships valued at $1M+ per year
- Deep expertise in consultative selling and value-based engagement
- Strong understanding of customer experience transformation, digital channels, automation, and AI technologies
- Analytical and commercially astute, with the ability to connect strategic vision to business metrics and ROI outcomes
- Experience in advising and delivering AI and Digital solutions
- Exceptional communication, presentation, and executive engagement skills
Benefits
- Competitive salary
- Health insurance
- Retirement Plan
- Generous Paid Time Off
- Flexible work arrangements
Originally posted on Himalayas