Company Overview
ICF INTERNATIONAL PTE. LTD.
Job Summary
Drive digital transformation by developing and implementing digitalization strategies, managing AI/ML solutions, and supporting software integration to enhance business efficiency and innovation.
Responsibilities
- Develop and implement digitalization strategies to improve business efficiency and productivity
- Collaborate with departments to identify opportunities for digital innovation and improvement
- Manage digital transformation projects from conception through implementation and post-implementation review
- Stay informed on emerging technologies and trends to recommend and integrate new digital solutions
- Assist in software selection, implementation, and integration to support digital initiatives
- Provide training sessions and create user guides for digital tools and software applications
- Ensure software solutions align with business needs and compliance requirements
- Liaise with software vendors and third-party service providers to execute digital projects
- Design, develop, and deploy AI/ML solutions to automate business processes and enhance operational efficiency
- Evaluate and integrate AI tools and platforms, including Large Language Models (LLMs), NLP, and computer vision, into workflows
- Build and maintain AI-powered applications using APIs such as Anthropic Claude, OpenAI, Google Vertex AI, or open-source alternatives
- Develop Proof-of-Concepts (POCs) for AI use cases and present findings and business cases to stakeholders
- Monitor and maintain AI models in production, including performance tracking, retraining pipelines, and version control
- Ensure responsible AI practices, including data privacy compliance, bias mitigation, and ethical AI governance
Preferred competencies and qualifications
- Implement MLOps best practices such as CI/CD pipelines for AI, model versioning, observability, and drift detection
- Design and implement Retrieval-Augmented Generation (RAG) architectures for enterprise knowledge management
- Bachelor’s degree or diploma in Information Technology, Computer Science, or related field
- AWS Certified Machine Learning – Specialty, Google Professional Machine Learning Engineer, or Microsoft Azure AI Engineer Associate certification (at least one)
- Knowledge of business process automation, data analytics tools, and cloud solutions
- 2–5 years of experience in digital transformation, IT project management, or business process automation preferred
- Hands-on experience implementing digitalization strategies to improve business efficiency and productivity
- Experience training users and developing user guides for digital tools and applications
- Optional certifications: DeepLearning.AI / Coursera Machine Learning Specialization, Certified Scrum Master (CSM), or PMP for project management
Skills and Competencies
- Translate ambiguous business problems into concrete AI and digital solutions
- Proactively identify and resolve issues with excellent problem-solving skills
- Communicate technical information clearly to non-technical users, both verbally and in writing
- Manage multiple projects simultaneously and prioritize tasks effectively
- Demonstrate strong organizational skills and attention to detail
- Maintain intellectual curiosity and stay current with fast-moving AI and technology trends
- Work independently and collaboratively as part of a team