Director, Solutions Consultants - West

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Job Description

Sprinklr is looking for a Director of Solutions Consulting. This role is responsible for leading a team of Solutions Consultants (SCs) in their designated region and subject matter expertise, coaching on opportunities, serving as a solutions sponsor within key accounts, and recruiting and developing team members.

• As the Director of Solutions Consulting, you will be the business leader across your region working closely with sales, marketing, post sales, product and finance to accelerate growth and deliver customer value. You will be the primary contact for your team of Solutions Consultants and directly aligned with your region’s success. You will manage their training, development, and growth, regularly observing them in the field and providing feedback. You will guide them in setting and achieving goals and ensure they are trained on industry-specific use cases and product enhancements as the platform evolves.
• Additionally, you will interlock with product teams as a SC GTM leader, ensuring alignment between product development and market needs. You will collaborate closely with product managers and engineering to provide feedback from the field, advocate for customer requirements, and influence the product roadmap. Your role will involve facilitating communication between the SC team and product teams to ensure our solutions meet market demands and deliver exceptional value to customers.

Main Responsibilities:

• Business and Technical Leadership in Solution Consulting:
  • Provide thought leadership on emerging trends in AI, conversational interfaces, and agentic systems within the CXM landscape and how they align with Sprinklr's capabilities
  • Lead technical and business discussions with customers and account teams to understand business requirements and propose innovative solutions that leverage the full potential of Sprinklr's Unified-CXM platform. Serve as executive sponsor on strategic accounts.
  • Own and drive top deals in and out of quarter for the Americas business, emphasizing the transformative power of unified customer experience management
  • Recruit and retain top talent in Data/AI, Marketing, Advertising, and Social backgrounds
  • Train and support the SC team in delivering consultative value propositions, designing and building end-end solutions for customers
  • Initiate and lead projects to develop team capabilities and improve organizational structure and offerings.
  • Lead SC enablement and onboarding functions ensuring SC experience is of the utmost importance for service delivery.
  • Collaborate with cross-functional teams on product-market fit, pricing, packaging, GTM sales plays, M&As, etc.
• Business Leadership:
  • Lead and motivate sales teams to achieve and exceed revenue targets, with a focus on design the proper solutions for our customers with Sprinklr’s CXM platform.
  • Develop and articulate a cohesive Go-to-Market (GTM) strategy partnering with respective divisional vice presidents.
  • Create content and participate in industry events to establish thought leadership in the CXM space, with a focus on the synergies between customer architecture and Sprinklr's platform
  • Provide technical leadership to engineering and development teams.
  • Foster a culture of innovation, quality, and continuous improvement.
  • Oversee the design and architecture of complex software systems.
  • Incorporate human-centric design principles and facilitate design thinking workshops to create intuitive solutions.
• Product Interlock and Innovation
  • Establish and lead a well-defined product interlock process bringing together GTM, product teams, and Sprinklr platform specialists
  • Facilitate regular meetings between sales, marketing, product teams, and Sprinklr integration experts to align on product improvements and roadmap
  • Gather and synthesize market feedback to inform product development priorities, ensuring seamless integration with Sprinklr's evolving capabilities
  • Identify opportunities to leverage new tools and capabilities in Social, marketing and CCaaS technologies that complement and enhance Sprinklr's Unified-CXM platform
  • Develop and implement architectural strategies for software solutions.
  • Align architectural strategy with business goals and technological advancements.
• Training and Development:
  • Manage the training and growth of the SC team.
  • Provide regular feedback from field activities.
  • Guide the team in setting and achieving goals.
  • Ensure the team is trained on industry-specific use cases and product updates.

Desired Skills and Experience:

• 8-10+ years of enterprise-scale experience in presales or solutions consulting.
• 8+ years of presales management experience.
• Proven experience in a customer-facing role in an enterprise software company.
• Strong leadership capabilities with a track record of managing and developing high-performing teams.
• Expertise in human-centric design workshops to drive customer-focused solutions.
• Strong understanding of enterprise architecture principles and practices.
• Extensive experience in complex system design and integration.
• In-depth knowledge of enterprise marketing strategies and best practices.
• Ability to present and effectively communicate to customers and team members.
• Excellent written, communication, and presentation skills.
• Well versed in data architecture, API design and AI LLM Models

Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all-things-Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. 

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

JOB REQ COMPENSATION RANGE

The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

Originally posted on Himalayas