Level AI is a Series C startup that revolutionizes customer engagement by transforming contact centers into strategic assets. As a Senior Implementation Manager, you will lead clients' onboarding and implementation process, ensuring they unlock the full potential of Level AI.
Requirements
- Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.
- Successfully handle onboarding of multiple clients simultaneously
- Understand clients' business objectives
- Understand clients' technical requirements
- Collaborate with internal teams to address client needs and resolve technical issues
- Develop and maintain a deep understanding of our AI-powered customer support solutions
- Identify opportunities for upselling and cross-selling our solutions to existing clients
- Track and report on key account metrics
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
Originally posted on Himalayas