Customer Support Representative

The Customer Support Representative serves as a vital point of contact for Quest Aviation’s clients—ensuring clear communication, timely assistance, and exceptional service throughout their journey. This role involves responding to inquiries, managing booking-related requests, coordinating with internal departments (like Operations, Dispatch, and Billing), and delivering a smooth and reassuring client experience every time.

Key Responsibilities

• Client Communication: Engage professionally via phone, email, and chat to assist with booking inquiries, service details, status updates, and general client support.

• Order Coordination: Facilitate the booking process by liaising with operations and maintenance teams, confirming flight details, and updating clients promptly on their schedule.

• Issue Resolution: Address and resolve client concerns with urgency—coordinating any necessary actions with internal staff to correct booking or service issues swiftly.

• Administrative Support: Accurately document client interactions and relevant information in internal systems and contribute to organized customer records.

• Feedback & Continuous Improvement: Gather client feedback, track recurring themes, and collaborate with managers to enhance customer service processes and elevate overall satisfaction.

• Cross-Team Collaboration: Work with internal teams to ensure seamless communication across departments and timely client updates.

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business Administration, Communications, Hospitality, or related field is a plus.

• Prior experience in customer service or client-facing roles—aviation, travel, or logistics industry familiarity preferred.

• Excellent communication skills (verbal and written), with a strong emphasis on empathy and professionalism.

• Highly organized, detail-oriented, and adept at multitasking in high-energy environments.

• Proficient in standard office and communication tools; experience with CRM or client-relationship systems is beneficial.

• A collaborative, resilient team player who thrives under pressure and adapts quickly to changing priorities.

• Competitive Compensation: Salary aligned with experience and industry standards.

• Health & Wellness Benefits: Employer-sponsored medical, dental, and vision coverage options to support your personal well-being.

• Retirement Planning: 401(k) plan with employer contributions to assist you in building for the future.

• Paid Time Off (PTO): Generous PTO allowing for vacation, personal days, and paid holidays to support work-life balance.

• Development & Training: Access to customer service training, aviation industry workshops, and professional growth opportunities.

• Flexible Scheduling: Supportive work arrangements with flexibility for