Customer Success Manager, Enterprise

Role Overview

We are hiring a strategic Enterprise Customer Success Manager to serve as the senior accountable lead for our most complex NHS and private health system accounts in the UK and Ireland. This role requires a deep understanding of NHS organisations and the ability to shape deployment strategy, drive clinical and operational decisions, and build internal organisational will to adopt and expand.

What You Will Do

Act as a strategic consultant to executive stakeholders, lead executive-level engagements, build the internal organisational case for adoption, orchestrate the internal delivery team, lead multi-site NHS rollouts, own commercial outcomes, engage in pre-sales and pilots, and contribute to the frameworks, tools, and playbooks that turn complex NHS programmes into scalable, repeatable rollouts.

Why It Might Be a Fit

We are looking for someone with NHS or health system experience, executive advisory presence, cross-functional orchestration, enterprise lifecycle ownership, change management, commercial acumen, data to narrative, political intelligence, and a strong understanding of our company values and mission.

Requirements

• NHS or health system experience
• Executive advisory presence
• Cross-functional orchestration
• Enterprise lifecycle ownership
• Change management
• Commercial acumen
• Data to narrative
• Political intelligence

Benefits

• Comprehensive private medical and dental cover through Bupa
• 24/7 mental health, coaching and wellbeing support through Sonder
• £100/month Healthy Heidi’s stipend
• Global parental leave
• Fertility support (£7,000 one-off payment)
• Learning & development (£700 per year)
• Home office budget of £500 one-off
• Recharge days after major milestones and busy periods
• Work from anywhere for up to 4 weeks per year
• Clinical leave (10 days per year for eligible clinical roles)
• Flexibility that works (hybrid environment, 3 days in the office)

Originally posted on Himalayas