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C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH
Industry: Home Services / Virtual Assistant Services
Work Schedule: 5 days per week, 9 hours per day, 1 hour lunch, two 15-minute breaks, Pacific Standard Time (PST)
This role supports U.S.-based home services businesses by handling inbound customer calls and booking appointments.
The selected candidate will represent the client as an extension of their internal team and deliver professional, friendly, and accurate customer interactions.
The client is a U.S.-based virtual assistant company that provides inbound call handling and appointment setting services.
They support home services businesses such as cleaning companies, electricians, plumbers, landscapers, and similar trades.
The role focuses on managing inbound calls, answering customer inquiries, and scheduling appointments using client CRM and scheduling systems.
Full training is provided on call scripts, customer handling, and booking procedures.
Answer inbound calls from prospective customers in a professional and friendly manner
Represent the client as if working directly in their office
Use the client’s standard greeting and approved scripts
Accurately answer customer inquiries about services
Book appointments using the client’s CRM or scheduling platform
Take detailed call summary notes during each interaction
Record customer contact information, inquiry details, and relevant notes
Send complete and accurate call summaries to the client after each call
Send follow-up text messages or emails when required
Maintain high accuracy and attention to detail at all times
Business operates 7 days per week based on client demand
Saturday–Sunday off is possible depending on client assignment
Final shift assignment is determined after the 2-week training period based on call volume and coverage requirements
Internet speed of at least 40 Mbps with low latency
Computer with a minimum of 6 cores, 12 threads, and 8 GB RAM
Previous BPO or call center experience preferred
Ability to multitask while managing calls and documentation
Strong spoken and written English communication skills
Confidence communicating directly with U.S.-based clients
Excellent attention to detail with accurate data entry
Willingness to receive feedback and make adjustments
Flexible, dependable, and able to adapt to changing schedules
Motivated, hardworking, and eager to add value
Submit your application today and take the first step toward your next great opportunity!
Originally posted on Himalayas