Associate, Client Operations - (Open to remote) (New York, NY, US, NY 10019)

The Penguin Random House Publisher Services (PRHPS) team plays a vital role in guiding over 60 independent publishers through day-to-day sales and operational processes and issues. We are currently seeking an Associate to join the team to support operational and overall PRHPS departmental needs. The PRHPS Client Operations team specializes in supporting our client publishers through warehousing, distribution, financial accounting, and book production processes.

The Associate role is a great fit for an individual who enjoys helping others, possesses a keen eye for detail, and is always interested in learning how something works. This position is intended to function as an entryway for someone who is interested in growth within this department, and who already has several years of experience working in a professional environment.

An ideal candidate would have a passion for books, a basic understanding of the book business, and an interest in learning about the full scope of the publisher services distribution process—from how books get from printers to the hands of consumers, to how data interacts within systems, to day-to-day problem solving. Additionally, this role will take on administrative tasks such as managing the President’s calendar, scheduling meetings, taking notes (with AI assist), client outreach, creating and editing process documentation, reporting, and more.

Responsibilities:

• Assist operations team when investigating client issues;

• Weekly client outreach to collect missing metadata and deliverables;

• Coordinate interdepartmental initiatives, including remainder sales, inventory cleanups, metadata cleanups, and more;

• Support special projects team with team workflows and project initiatives;

• Manage calendars and meetings for President of PRHPS department;

• Run reporting on client data;

• Create, edit, and manage all process documentation;

• Build PowerPoint decks and other presentation materials;

• Test new client-facing training initiatives;

• Schedule and take notes during meetings in collaboration with meeting support tools.

Qualifications:

• A few years of administrative, operations, and/or project management experience;

• Technologically savvy, with professional experience using Microsoft Office Suite and databases a plus;

• A meticulous eye for detail, solution-minded, with a knack for problem solving;

• Communicates comfortably across different levels both interdepartmentally and externally with clients;

• Takes initiative, learns through asking questions, is curious, and has a strong desire to understand the “why” behind the work;

• Desires to work in a highly collaborative environment across departments and functions;

• An interest in learning about all aspects of the book distribution business, including warehousing, metadata, production, and more;

• Book/publishing industry experience is a plus.

This position is open to remote.

The salary for this position is $56,000.  All positions are currently eligible for annual profit award or bonus, subject to Company results.

Please apply by March 23, 2026, using our ATS system and include your cover letter and resumefor consideration. Before applying for any role at Penguin Random House, we recommend you review our applicant resources page and our FAQs page.

Penguin Random House job postings include a good faith compensation range for each open position. The salary range listed is specific to each particular open position and takes into account various factors including the specifics of the individual role, and candidate's relevant experience and qualifications.

Full-time employees are eligible for our comprehensive benefits program. Our range of benefits include, but are not limited to, Medical/Prescription drug insurance, Dental, Vision, Health Care/Dependent Care Flexible Spending Account, Health Savings Account, Pre-Tax and Roth 401(k), Short and Long-Term Disability Insurance, Life/AD&D Insurance, Commuter Benefits, Student Loan Repayment Program, Educational Assistance & generous paid time off.

Penguin Random House is the leading adult and children's publishing house in North America, the United Kingdom and many other regions around the world. In publishing the best books in every genre and subject for all ages, we are committed to quality, excellence in execution, and innovation throughout the entire publishing process: editorial, design, marketing, publicity, sales, production, and distribution. Our vibrant and diverse international community of nearly 300 publishing brands and imprints include Ballantine Bantam Dell, Berkley, Clarkson Potter, Crown, DK, Doubleday, Dutton, Grosset & Dunlap, Little Golden Books, Knopf, Modern Library, Pantheon, Penguin Books, Penguin Press, Penguin Random House Audio, Penguin Young Readers, Portfolio, Puffin, Putnam, Random House, Random House Children's Books, Riverhead, Ten Speed Press, Viking, and Vintage, among others. More information can be found at http://www.penguinrandomhouse.com/.

Penguin Random House values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Company:Penguin Random House LLC| Job ID:287296

Originally posted on Himalayas