Soft Skills & Competencies

Analytical Skills – Strong incident triage and root cause analysis under pressure
Problem Solving – Effective troubleshooting of complex Linux and cloud issues
Communication – Clear written and verbal communication; capable of producing documentation and interacting with stakeholders
Customer Service – Ability to handle and communicate with demanding customers tactfully and professionally
Ownership – Proactive problem-solving mindset with accountability for service delivery
Collaboration – Team player with collaborative work ethic
Adaptability – Willingness to learn new technologies and adapt to changing environments
Attention to Detail – Accurate implementation and thorough documentation
Time Management – Effective prioritization of tasks and tickets
Resilience – Ability to work under pressure during incidents and critical situations

Required Qualifications

Diploma or Degree in Information Technology, Computer Science, or related discipline
Minimum 4 years of hands-on Linux/Unix administration and support experience
Minimum 2 years of hands-on cloud experience supporting Cloud Linux workloads
Strong understanding of OS patching processes and patch management tools
Experience with ITIL practices and using ITSM ticketing systems (ServiceNow, Jira, etc.)
Experience with application deployment and OS-level troubleshooting
Hands-on experience with CIS security hardening and remediation
Bash/Shell and Python scripting proficiency for automation and routine tasks
Basic knowledge of Windows Server operating systems
Experience in regulated or secure environments

L2 Cloud Linux Engineer

Job Description