FBS Director Sales Platform Roadmap & Delivery

FBS – Farmer Business Services is part of Farmers Insurance operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace.

We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.

Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.

What to expect on your journey with us:

• A solid and innovative company with a strong market presence

• A dynamic, diverse, and multicultural work environment

• Leaders with deep market knowledge and strategic vision

• Continuous learning and development

This position strategically leads the end-to-end delivery of enterprise sales platforms and capabilities that support the organization's digital growth objectives. Owns roadmap planning, feature prioritization, requirements analysis, and agile delivery of functionality across customer-facing, sales enablement, and operational platforms.

Drives measurable business outcomes by translating business strategy into a continuously evolving roadmap for sales applications and platforms. Leads a team of Product Owners and Agile Product Managers responsible for partnering with technology, user experience, operations, and business stakeholders to deliver prioritized capabilities.

Key Responsibilities

•Develops and manages the strategic roadmap for enterprise sales applications and platforms, ensuring alignment with broader business growth, profitability, operational effectiveness, and customer experience objectives.

•Leads agile feature delivery by supporting program planning, feature intake, prioritization, sequencing, and cross-functional dependency management to maximize delivery velocity and business value.

•Directs a team of Product Owners and delivery partners across multiple agile teams, ensuring work is aligned to strategic priorities, clearly scoped, and delivered with measurable outcomes.

•Drives improvements in digital sales performance through data-informed experimentation, user experience optimization, process simplification, and reduction of customer friction across relevant products and sales journeys.

•Owns the roadmap for sales enablement and follow-up capabilities, including lead management, customer communication, scheduling, routing, and related workflow functionality across sales channels.

•Translates complex business needs from cross-functional stakeholders into clearly scoped features with benefit statements, acceptance criteria, delivery timelines, and measurable success criteria.

•Analyzes sales performance, customer journey, operational, and platform data to identify high-impact opportunities and present recommendations to senior leadership for investment and prioritization decisions.

•Manages relationships with enterprise technology teams, delivery partners, vendors, and platform stakeholders to support timely feature releases while maintaining quality, stability, and operational readiness.

•Influences resource allocation and capacity planning, including workforce planning, partner support, and budget stewardship for incremental development investments.

•Builds, coaches, and develops Product Owners and Agile Product Managers, fostering a culture of ownership, continuous improvement, disciplined execution, and business-outcome orientation.

Requirements

• 7-10 years of progressive experience required in digital product delivery, agile software development, or platform management within an insurance, financial services, e-commerce, or related digital sales environment.
• Demonstrated experience delivering functionality across sales, customer-facing, or operational platforms preferred.

• 5+ years of leadership experience required, with experience managing Product Owners
• Full English Fluency

Technical & Business Skills

• Possesses a high degree of initiative and business acumen
• Agile / Safe practices
• Strong analytical skills.
• Sales enablement platforms, customer-facing digital experiences, workflow tools, and related sales technologies.
• Manage cross-functional stakeholder relationships
• Project and program management skills,
• Effective leadership skills

Benefits

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Originally posted on Himalayas