Financial Counseling Representative

Financial Counseling Representative

Remote Opportunity

Schedule: 8am-5pm

Are you passionate about supporting patients through the financial side of healthcare while building a career in revenue cycle and financial counseling? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Financial Counseling Representative, you will be a trusted guide for patients navigating insurance coverage, financial responsibility, and payment solutions.

What You’ll Do:

• Provide exceptional financial counseling support by helping patients understand insurance benefits and out-of-pocket costs

• Meet with patients to discuss payment options and financial assistance programs

• Verify insurance eligibility and explain benefits clearly

• Assist with Medicaid and financial assistance applications

• Build trust with patients during stressful financial situations

• Collaborate with care teams and revenue cycle departments

• Maintain accurate documentation across multiple systems

What We’re Looking For:

• Exceptional customer service experience, communication and interpersonal skills

• Demonstrates genuine compassion, empathy, and patience when supporting the patients, clients and team members

• Ability to explain financial and insurance concepts clearly

• Ability to multitask and prioritize quickly with HIGH attention to detail.

• Professionalism with sensitive financial conversations

• High School Diploma or GED

What You’ll Gain:

• Experience in healthcare financial counseling and revenue cycle

• Exposure to insurance/Medicaid and detailed Intakes

• Opportunity for growth within R1

• A team environment focused on innovation, collaboration, and patient experience

• Meaningful work supporting patients during sensitive and emotional moments

Why You’ll Love This Job:

• Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times

• Learn Healthcare from the Ground Up: Build your expertise in healthcare financial services by navigating insurance programs, financial assistance options, and patient account needs in a fast-paced hospital environment.

• Fast-Paced, Never Boring: You’ll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.
• Supportive Team Environment: We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed

R1 is the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Originally posted on Himalayas