Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious?

Are you always solving?

Then we’d like to meet you and bet you’d like to meet us.

Ashland has an exciting opportunity for a Customer Service Representative to join our Ashland LLC business at our Dublin, OH location. Candidate will be expected to be on-site for 4-6 weeks during the training period. After the training period is complete, this will be a remote role. This is a very visible, significant role within the Company and the Supply Chain function. This position will report to the Customer Service Supervisor.

The responsibilities of the position include, but are not limited to, the following:

First point of contact with clients, providing step-by-step solutions with patience and an approach tailored to each individual customer
Process customer PO via direct order entry system
Maintain customer profiles including billing / shipping / products / INCO Terms, Special Requirements
Provide clients with resources or additional information on products and services
Execute on strategies to pursue cost savings and commercial excellence
Respond to customers’ needs for inventory, PO status, pricing, freight
Process and follow up on customer complaints as it relates to customer orders/ invoicing issues, returns, quality
Process debit / credit / return invoices, review for accuracy and completeness
Establish and maintain effective relationships with internal and external customers including Sales, Production, Logistics and Quality departments

In order to be qualified for this role, you must possess the following:

Self-Starter with problem solving skills and excellent interpersonal skills
Critical thinking in a fast pace environment; must be able to multi-task, problem solve, prioritize, and work under pressure
Excellent follow up skills
Microsoft Office Suite, must be proficient in using Excel and Windows 7 – 10
Experience navigating through Internet Explorer and Chrome
Must be authorized to work in the United States

The following skill sets are preferred by the business unit:

Bachelor’s Degree preferred
SAP - Experience a plus
Microsoft Outlook - Experience a plus
CRM – Customer Relations Management Tool (SFDC-SalesForce)

In more than 100 countries, the people of Ashland LLC. (NYSE: ASH) provide the specialty chemicals, technologies and insights to help customers create new and improved products for today and sustainable solutions for tomorrow. Our chemistry is at work every day in a wide variety of markets and applications, including architectural coatings, automotive, construction, energy, personal care and pharmaceutical. Visit www.ashland.com to see the innovations we offer.

At Ashland our vision is to be a leading, global specialty chemicals company whose inspired and engaged employees add value to all we touch. In fact our people, employees, customers and vendors define who we are. They are the driving force behind everything we do.

Not only do we value our customers but we value our employees, and we work to offer them a dynamic and challenging environment. We hold ourselves to high standards at Ashland, and we value integrity and honesty.

Ashland has a history of attracting the best people and keeping them. The reasons are simple: industry competitive salary and benefits, pay-for-performance incentive plans and a diverse work environment where employees feel challenged and valued. People come to Ashland and stay. As a growing Fortune 500 specialty chemicals company, we offer opportunities for development and advancement throughout our global organization. Our values define who we are and what we care about as a company. If you are looking for a relationship with a company instead of simply a job, this may be a great fit.

Ashland is proud to be an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Gender Identity/Sexual Orientation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. NOTE: We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have a signed recruiting agreement in place to fill a specific position.

Originally posted on Himalayas

Customer Service Representative

Job Description

Are you always solving?