Job Title: Sales / Appointment Setter
Position type: Part-Time
Work hours: 4:00 PM – 8:00 PM Eastern Time (EDT)
Work days: Monday – Friday
Salary: $5 – $6 per hour depending on experience
Job code: SConde-Utopia
Workplace: Remote
Preferred Candidate Location: Philippines
Scope of Work/Responsibilities
The company is a service-based clinic that receives inbound inquiries from marketing channels and referrals. The team is looking for a sales-oriented Virtual Assistant who can convert incoming leads into scheduled consultations and secure deposits for appointments.
This role is primarily sales-focused and requires strong communication skills, consistent follow-up, and confidence in closing appointments and asking for deposits.
Key Responsibilities
- Respond quickly to incoming leads from the clinic’s marketing channels and internal referrals.
- Contact prospective clients via phone, text, or email to introduce services and answer initial questions.
- Provide clear, friendly information about the clinic’s services and consultation process.
- Schedule consultations using the clinic’s booking system.
- Encourage leads to commit to their appointment by collecting the required deposit during booking.
- Maintain consistent follow-up with leads who have not yet scheduled.
- Keep organized records of lead interactions and appointment outcomes.
- Communicate regularly with the clinic owner regarding lead activity, appointments scheduled, and deposits collected.
Provide simple performance updates such as:
- Number of leads contacted
- Speed of response to new leads
- Appointments booked
- Deposits collected
Tools Used
- Mangomint (Salon & Spa booking system)
- Phone and messaging apps
- CRM and communication tools such as: Slack, Salesforce, WhatsApp, & Skype
- Nextive phone system (a plus but not required)
Requirements
- Friendly, proactive, and professional communication skills
- Strong sales and closing ability
- Comfortable asking for payment and securing deposits
- Strong phone communication skills
- Ability to follow up with leads consistently
- Highly organized and able to track multiple leads and appointments
- Ability to maintain clear communication with the client
- Sales-oriented personality confident in moving leads toward booking
Must-Haves
- Must be comfortable speaking with clients on the phone
- Must have sales or closing experience
- Must be able to follow up with leads consistently
- Must be organized and communicative
- Must focus primarily on sales and appointment booking tasks
Performance Metrics
Success in this role will be measured by:
- Number of leads contacted
- Speed of response to new inquiries
- Number of appointments booked
- Number of deposits collected
- Consistency of follow-ups
Basic requirements
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
Technical requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 10 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
Originally posted on Himalayas