Description
🤓At TripleTen, we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. Our program graduates have secured jobs at companies like Tesla, Spotify, PlayStation, Google, and Microsoft. Over 25,000 students have already chosen TripleTen to transform their careers.
We’re hiring a Sales & Retention Manager to oversee a high-impact squad of Retention Managers who turn refund requests into renewed commitment.
This is a hands-on management role for someone who knows how to close high-ticket sales, motivate a team, and hit KPIs fast. You’ll be at the frontline of saving clients — and revenue — while shaping the future of our retention strategy across our students.
What you will do
- Own team KPIs — monitor results daily, identify gaps, and implement action plans to hit targets.
- Lead, coach, and develop the retention team through regular trainings, call reviews, and structured performance improvement.
- Build and maintain scripts, playbooks, and objection-handling frameworks to continuously raise team standards.
- Handle escalated and critical customer cases independently, making final decisions on complex retention scenarios.
- Report on retention performance to leadership, analyze trends, and provide data-driven recommendations.
Requirements
- +3 years of experience in B2C sales, retention, or client-facing roles, preferably with high-ticket services.
- Proven track record of closing deals, overcoming objections, and recovering high-risk clients.
- At least 2 years of experience managing teams of up to 10 people — you know how to coach, track KPIs, and drive accountability.
- Fluent in English (C1+).
- Highly organized, operationally sharp, and motivated by results and speed.
- Strong communicator with emotional intelligence, resilience under pressure, and a love for growth.
Bonus Points
- Experience in EdTech, bootcamps, or fast-growth startups.
- Familiar with tools like HubSpot, Zendesk, Aircall, Looker, or other CRM/reporting platforms.
- Background in client recovery, churn reduction, or high-volume case management.
What we can offer you
- A chance to build and lead a high-performing team from day one.
- Transparent KPIs, fast feedback loops, and full ownership of your domain.
- A supportive, mission-driven company helping thousands of people transform their careers.
- A culture built on speed, accountability, and impact — no bureaucracy, just results.
- Remote collaboration: Fully remote and full-time collaboration with professional freedom and minimal micromanagement.
- Dynamic Team: Join a diverse, global team with experience across tech, ed-tech, and various industries.
- Modern Workspace: We use digital tools like Miro, Notion, and Google Workspace for seamless collaboration.
- Impact: Your efforts directly influence the success rates of students finding jobs post-graduation.
Originally posted on Himalayas