Learning Facilitator - Customer Service

About the Team/Role

At WEX, we are committed to empowering our employees to rise to their full potential as leaders and contributors by engaging them in impactful learning experiences tailored to their unique needs. Our facilitators lead this effort by leveraging a variety of learning methods and tools to extend our reach across the globe to our many locations and cultures.

The Learning Facilitator II performs a key role in supporting the development and delivery of learning programs for the Customer Service Contact Center.

You will join a team with a vision to ignite a passion for continuous learning through interactive, memorable, and innovative experiences that develop confident and engaged team members.

How you'll make an impact

• The Learning Facilitator II will be responsible for the delivery, and evaluation of training programs that enhance the skills and knowledge of employees.

• Will work under the general direction of their supervisor and functional peer groups. Interaction normally requires the ability to gain cooperation of others, while building productive relationships with internal and/or external stakeholders.

• This role requires a passion for facilitation, a general understanding of adult learning principles, and the ability to adapt to the needs of a diverse learning audience.

Experience you'll bring

• A minimum of 2-5 years’ training and facilitation experience in a related industry. Bachelor’s Degree Preferred.

• Demonstrated experience facilitating engaging and effective training sessions across all modalities (virtual, in-person, mixed).

• A proven track record of providing input in designing training curriculum, content, and facilitators guides.

• Ability to collaborate with subject matter experts and key business stakeholders to design and develop training materials and programs.

• Ability to balance multiple projects and goals with attention to detail and follow through.

• Proficiency with learning management systems (LMS) and e-learning platforms.

• Ability to assess the effectiveness of training programs through evaluations, surveys, and participant feedback.

• Possess a general understanding of adult learning concepts and methodologies.

• Excellent communication and interpersonal skills (both verbal and written).

WEX Values

As an employee at WEX, this position is expected to consistently demonstrate the WEX values.

• Act with Integrity - Our customers trust us with critical aspects of their business, so we make it our responsibility to behave ethically, communicate transparently, and deliver flawlessly.

• Be a positive force - We champion positive change in the world to open possibilities for others. We encourage WEXers to bring their “whole selves” to make our company, our communities and the world a better place.

• Put ingenuity to work - We live to solve our customers’ greatest challenges. We apply our skills and smarts at every opportunity to improve, invent, and innovate a better way forward.

• Stay Open - There’s a curiosity to WEXers that keeps us learning, growing, and challenging the status quo - ready for any possibility and embracing change as an opportunity for progress.

• Stick to it - We stop at nothing to make each customer’s WEX experience a success. We bring grit, tenacity and passion to every problem, for every customer, every day.

• Team Up - The only thing better than a WEXer is a whole team of WEXers working together as One WEX. We are caring collaborators who embrace diversity and inclusion in pursuit of common goals, celebrate each other’s successes, and have fun along the way.

Benefits Include:

• 401(k) Plan

• Health Insurance

• Flexible Spending Accounts (Medical and Dependent)

• Life Insurance/AD&D

• Dental Insurance

• Vision Insurance

• Paid Time Off (PTO)

• Bonus Plan

• Extended Parental Leave

• Dependent Life Insurance

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $60,300.00 - $69,400.00

Originally posted on Himalayas