At Binagora, we are a fully remote community of software crafters with over a decade of experience partnering with international clients. We collaborate with bold organizations to deliver high-quality, custom solutions that achieve tangible results. Our expertise spans various sectors, including Media & Entertainment, Solar Energy, Healthcare, Marketing, Audit & Compliance, Diversity & Inclusion, among many others. From initial strategy to final delivery, we go above and beyond, infusing creativity and aligning with business objectives to develop innovative products that challenge conventions and propel businesses forward.
Our Client
Our client is on a mission to be the category-defining global platform for connected risk, continually elevating customers through innovation. Founded by enterprise audit, risk, and compliance professionals who experienced the challenges of managing internal controls and fieldwork manually, they developed a platform to transform how organizations manage risk. Today, the platform is trusted by over 50% of the Fortune 500, empowering them to streamline their risk management processes.
Requirements
As a Technical Program Manager (TPM), you will serve as the strategic driver for critical platform evolution initiatives during the company's next phase of growth. Rather than operating as a mere task tracker, you will act as the vital connective tissue bridging Cloud Infrastructure, Architecture, Software Engineering, and Customer Support. Key responsibilities include:
- Serve as the strategic driver for critical platform evolution initiatives. Lead the cross-functional effort to modularize monolithic components with minimal disruption to ongoing feature development.
- Partner closely with Infrastructure and Architecture teams to roll out stack modernization projects, including implementing workflow orchestration and caching layers. Translate highly technical, ambiguous infrastructure goals into executable roadmaps.
- Own the program lifecycle from Strategy Inception to Production Launch, ensuring technical debt is addressed alongside new platform capabilities while managing phased rollouts and stakeholder alignment.
- Coordinate initiatives specifically designed to increase platform throughput and reliability for the largest enterprise customers.
- Take end-to-end ownership of program outcomes with a relentless drive to resolve blockers, bridge communication gaps, and move projects from concept to implementation without waiting for permission or guidance. Make decisions and correct course when necessary to ensure quality and efficiency.
- Author and distribute high-fidelity status updates, risk assessments, and KPIs to ensure PED leadership has a clear view of infrastructure health and program velocity.
- Proactively identify and resolve dependencies among delivery teams.
- Act as the primary interface and key liaison between deep-backend engineering teams, product engineering teams, and non-technical stakeholders in Customer Support. Identify misalignment or ambiguity in requirements across engineering teams and drive to a directive resolution.
- Ensure Customer Support teams are fully enabled and prepared for customer-impacting changes.
- Actively look for ways to "automate the boring stuff" to reduce manual overhead for both yourself and the supported engineering teams.
Must-haves
- 5+ years of TPM experience, with at least 2 years specifically focused on Infrastructure, Platform, or Cloud Engineering programs.
- Strong understanding of distributed systems, enterprise SaaS, and cloud-native technologies.
- Proven ability to manage programs spanning 2+ engineering pods and multiple non-engineering departments, including Sales, Support, and Marketing.
- Proactive approach to leveraging AI or automation tools (such as LLMs for documentation synthesis and automated reporting) to accelerate delivery and improve efficiency.
- Bachelor's degree or a related experience.
- A growth mindset with a proven willingness to pivot approaches and adopt new methods or internal tools as organizational scale and technical landscapes evolve.
- Comfortable making a call when teams are stuck.
- Excellent communication skills in English.
Benefits
- Trust-based culture: We highly value ownership and we trust in our team's skills and seniority to achieve goals.
- Remote work: Enjoy working remotely! We are spread-headed in different locations in LATAM and Europe.
- Flexible time off policy.
- Diverse & Impactful Projects: Engage with complex challenges for major players in Media & Entertainment, alongside innovative startups in Solar Energy, Compliance, and other dynamic sectors.
- Learning and development: Get the opportunity to take English classes, trainings and certifications.
- Referral Program: We value connection! Our referral program provides bonuses for successful referrals.
- Strong culture and traditions: We foster a supportive and engaging work environment, highlighted by our annual “Binagora Week”, regular team gatherings and gifts for special occasions.
Originally posted on Himalayas