Stripe
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Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
The Operations Technology team is responsible for building the infrastructure to help our Operations organizations scale. Businesses that run on Stripe - from fledgling upstarts to household names - place significant trust in Stripe to accelerate their success. This makes our user-facing teams, and the software layer that connects them with users, mission-critical: users need fast, accurate and contextualized answers to their questions - 24/7 - over phone, chat, and email. Our Ops Tech team partners with product and engineering teams to identify, scope, prioritize, pilot, and roll out tooling and product improvements to help Stripe help our users. From self-serve optimization, to agent diagnostic and resolution tools, to tools driving internal efficiency across Stripe, our team’s mandate is expansive (2K+ support agents) and the biggest lever for improving our overall support experience.
As an Ops Technology Program Manager, you will be responsible for deeply understanding customer pain points as well as Ops priorities and metrics, translating those priorities into tooling needs, and then driving change at the intersection of Operations and our partner engineering teams.
We’re looking for folks who are laser-focused on metrics, seek to find the win-win with cross functional stakeholders, have demonstrated technical aptitude, and have the ability to lead through ambiguity.
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.