Quantum Surgical
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Quantum Surgical is a medical robotics company committed to developing tomorrow’s healthcare. It aims to set new standards in cancer treatment by allowing more patients to benefit from innovative, targeted and less invasive treatments.
Co-founded in 2017 by Bertin Nahum and supported by a management team experienced in medical robotics, the team includes more than 140 employees across Europe and the United States and continues to grow internationally.
As Field Service Engineer (FSE) based in Northeast US, you will be an essential part of Quantum Surgical’s Customer Support Team, providing on-site services including installations, repairs, upgrades, and routine maintenance.
With broad knowledge and experience supporting complex medical equipment, you will provide truly great customer experience all around.
As a collaborative team member, you will also plays a key role in providing customer feedback and making recommendations to Engineering, Design, Quality, and Production.
On-site repair and maintenance of all Quantum equipment
As part of the new site launch team, provide pre-delivery support with regards to clarifying needs, and for coordinating activities, in preparation for installation
Conduct site launch activities and accurately convey processes required for a successful installation and implementation of the Epione system.
Coordination of IT requirements and network connectivity within the hospital
Provide post installation support to on-site Clinical Specialist, either remotely or in-person
Install and set up the device on site (electrical safety tests, network configuration and functional and performance tests).
Provide all paperwork or data entry as needed for status of service.
Provide post installation support to on-site Clinical Specialist, either remotely or in-person.
Create/develop documentation for new engineering projects and according to the current standards.
Work with other departments, especially the Quality team to escalate customer complaints and participate to the investigation.
Occasionally intervene outside normal working hours (weekends, etc.). Perform system installation and maintenance at industry trade show as required
Other duties and special projects as directed by department management.
Required
You have an Engineering degree, Biomedical degree or equivalent related to the medical field.
You have a good knowledge and understanding of medical imaging.
You can read and understand English documentation.
You have a safe driving record with the ability to rent vehicles and drive several hours to support cases and sales activities.
You are a problem solver who can maintain composure and identify solutions in a high-pressure environment.
You have a working knowledge of surgical navigation and robotics highly desired.
You have 3+ years of experience in the installation and maintenance of a medical device within a medical environment.
You have experience in the operating room.
Joining a talented, dynamic and multicultural team whilst being part of the technological and human adventure of a company in full evolution.
Sharing our culture of innovation, team spirit and result-oriented.
Benefiting from a competitive compensation (fixed salary + variable).
Screening interview (Teams visio) – HR – 30/45 minutes
Technical interview (Teams visio) – Manager – 30/45 minutes
Final interview face to face – Manager – 1h/1h30
Diversity is one of our strong beliefs. We therefore carefully study every application without any consideration that could be related to either physical or moral characteristics.
Website: https://quantumsurgical.com/
Quantum Surgical video: https://www.youtube.com/watch?v=mZmC3-KcrtM
Originally posted on Himalayas