PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

PagerDuty is seeking an Engineering Manager to lead one of our customer-focused and high-performing teams within our Customer Service Operations group!

As Engineering Manager for PagerDuty’s Integrations team, you will be responsible for managing a team of software engineers who empower customer service teams to deliver delightful experiences through seamless integrations with strategic ticketing and ITSM platforms like ServiceNow, Jira, Salesforce, and Zendesk. You'll partner closely with Product Management and Design to deliver robust integrations and customer service workflows that enable tight communication and coordination loops between internal teams and their customers. This is an exciting opportunity to lead a team that is bridging PagerDuty's incident management platform with the tools customer service teams rely on daily, helping customers quickly and efficiently discover and resolve incidents using PagerDuty together with their tools and workflows of choice.

This role is based in Lisbon, Portugal and is expected to come into the Lisbon office 2 days per week as part of PagerDuty's hybrid work model, so you can thrive in your new role and fully embrace being a Dutonian!

Key Responsibilities

Build and manage a team of talented engineers, providing mentorship and coaching to help them learn, grow, and succeed.
Partner closely with Product Management and senior engineers to create a vision and roadmap for strategic integrations and customer service operations features.
Work with Engineering, Product, and UX stakeholders to deliver seamless, reliable integrations with ITSM platforms like ServiceNow and Jira, and customer service tools such as Zendesk and Salesforce.
Balance engineering excellence with product delivery by making pragmatic trade-off decisions on resourcing and priority, always keeping a long-term view.
Collaborate with other engineering leaders at PagerDuty on cross-team initiatives, both cultural and technical, helping to drive positive change across the organization.
Attract, recruit, and retain diverse talent, building a team that reflects varied backgrounds and perspectives.
Measure impact by partnering with Product on defining success metrics for integration reliability, customer adoption, and feature delivery, ensuring engineering execution drives those outcomes.
Support and advocate for PagerDuty's culture and values.

Basic Qualifications

8+ years of overall experience in Engineering
2+ years of Engineering Management experience
Experience building and operating distributed systems with scalability, availability, and performance requirements
Experience managing teams and fostering healthy, collaborative engineering cultures

Preferred Qualifications

Experience working on large-scale integration platforms and/or ITSM systems, with knowledge of common pitfalls and release processes
Understanding of the balance between planning and execution, and when to get hands-on versus when to step back
Track record of helping teams consistently ship value to customers and articulating that value within and outside the team
Experience hiring and developing engineers at varying levels of experience to help them reach their full potential
Excellent communication skills across all levels of the organization, with an emphasis on providing context and empowering teams rather than prescribing solutions
Technical depth to engage in design/code discussions when needed, particularly around integration patterns, API design, and enterprise platform compatibility
Clear perspective on what "good engineering" looks like, and when to empower teams versus step in on critical decisions
Familiarity with strategic integration partners such as ServiceNow, Jira, Salesforce, or Zendesk
Understanding of Agile principles and how to apply them effectively

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Lisbon office 2 days per week, so you can thrive in your new role and fully embrace being a Dutonian!

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

Engineering Manager - Platform Integrations

Job Description