Collections Specialist
Company: The Testing Agency
Location: Remote (United States)
Type: Full-Time
Compensation: $50,000 base pay + monthly bonus program + paid benefits and vacation
About The Testing Agency
The Testing Agency is a fast-growing home services support organization focused on delivering operational excellence and client service solutions. The company partners with customers, insurance providers, and internal teams to streamline billing, payment processing, and service coordination while maintaining a strong culture of accountability, communication, and professional growth.
About the Role
As a Collections Specialist, you will be responsible for persistently following up with insurance companies and adjusters to ensure timely payment for services rendered. This role is central to maintaining healthy cash flow, resolving invoice-related issues, and supporting operational efficiency through accurate communication and account management.
This is an ideal opportunity for a highly organized and motivated professional who is comfortable handling outbound communication, navigating payment disputes, and managing multiple follow-up activities in a fully remote environment.
Key Responsibilities
- Follow up with insurance companies and adjusters regarding outstanding payments
- Resolve invoice-related inquiries and payment disputes in a professional manner
- Maintain detailed and accurate communication records within CRM systems
- Collaborate with internal departments to ensure invoices are processed correctly
- Handle minor escalations and assist in resolving billing discrepancies
- Manage multiple accounts and follow-up schedules efficiently
- Communicate consistently with clients, carriers, and team members to ensure timely resolution
- Support overall collections performance and operational goals
Requirements
- Previous experience as an insurance adjuster and/or collections professional required
- Strong negotiation and conflict resolution skills
- Highly organized with the ability to manage multiple priorities and follow-ups
- Comfortable making outbound calls and persistently pursuing payment resolution
- Proficiency with CRM software, invoicing systems, and Google Office Suite
- Ability to work independently while collaborating effectively within a remote team environment
What We Offer
- Competitive base pay of $50,000 annually
- Monthly performance bonus program offering an additional $3–$5+ per hour for top performers
- 100% remote opportunity for authorized U.S. workers
- Monday–Friday schedule (8:00 AM – 5:00 PM PST) with flexibility
- Paid benefits and vacation time
- Supportive and collaborative team culture
- Professional development and long-term growth opportunities
- Opportunity to work directly with insurance carriers and industry professionals
Originally posted on Himalayas