Manager, Clinical Applications & Systems

Key Responsibilities

Strategic Leadership

• Lead, mentor, and develop a team of Clinical Application Analystsand Specialists.

• Establish departmental goals, performance expectations, and professional development plans.

• Manage staffing, scheduling, workload prioritization, and budget responsibilities.

• Foster a culture of collaboration, accountability, innovation, and continuous improvement.

Clinical Applications Management

• Oversee the implementation, maintenance, enhancement, and support of clinical applications including Electronic Health Records (EHR), Laboratory Information Systems (LIS), Radiology Information Systems (RIS), Pharmacy systems, and other clinical technologies.

• Develop andmaintainapplication roadmaps aligned with organizational strategy.

• Ensure system availability, performance, and reliability.

• Coordinate application upgrades, patches, testing, and releases.

• Manageapplicationlifecycle planning and vendor relationships.

Project Leadership

• Lead cross-functional implementation and optimization projects.

• Coordinate project timelines, resource allocation, risk mitigation, and stakeholder communication.

• Ensure projects are completed on time and within budget.

• Participate in organizational strategic planning initiatives involving clinical technology.

ClinicalWorkflowOptimization

• Partner with physicians, nurses, ancillary departments, and operational leaders to improve workflows through technology.

• Analyze clinical processes and recommend application enhancements.

• Promotetheadoption of evidence-based workflows and standardized documentation.

Compliance & Quality

• Ensure clinical applicationscomply withregulatory requirements including HIPAA, CMS, Joint Commission, and applicable state and federal regulations.

• Support cybersecurity initiatives related to clinical systems.

• Develop policies, procedures, and documentation forapplicationgovernance.

• Participate in audits, disaster recovery planning, and business continuity efforts.

Vendor & Relationship Management

• Serve as primary contact for clinical application vendors.

• Manage vendor performance, contracts, issue resolution, and service level agreements.

• Evaluatenew technologiesand software solutions.

• Coordinate third-party integrations with enterprise systems.

Training & Change Management

• Support organizational change management initiatives.

• Collaborate with education teams to develop user training programs.

• Ensure effective communicationregardingsystem changes and upgrades.

• Promote end-user engagement and satisfaction.

Reporting and Analytics

• Monitor application performance metrics and key performance indicators.

• Prepare reports for executive leadershipregardingapplicationutilization, support metrics, and project status.

• Utilize data toidentifyimprovement opportunities and measure outcomes.

Qualifications

Experience

• Bachelor's degree in healthcare administration, information technology, computer science, nursing informatics, or relatedfields.

• 5-7 yearsof progressive leadership experience in healthcare technology, clinical systems, or interoperability, with at least3years managing enterprise healthcare technology teams.

• Experiencewith healthcare interoperability standards and integration architectures including HL7, FHIR, CCD/CCDA, and API-based integration.

• Demonstrated experience leading large-scale clinical technology implementations, optimizations, and interoperability initiatives.

• Strong understanding of clinical workflows, healthcare operations, and regulatory compliance requirements.

• Proven experience managing vendor relationships and enterprise technology contracts with cost and performance discipline.

• Track record of leading cross-functional transformation initiatives in complex, multi-entity healthcare environments.

Preferred Experience & Certifications

• Advanced degree in health informatics, healthcare administration, information technology, or equivalent.

• PMP, CPHIMS, or CHDA certification.

• Experience with multi-entity or integrated delivery network clinical systems governance.

Technical Fluency

• Demonstrated technical fluency in healthcare information systems, including application architecture, interfaces, databases, and system integrations.

• Working knowledge of interoperability standards such as HL7, FHIR, DICOM, CCD/C-CDA, and interface engines.

• Understanding Active Directory,identityand access management, single sign-on (SSO), role-based security, and user provisioning.

• Familiarity with SQL, reporting tools, dashboards, and data analytics to support operational and clinical decision-making.

• Knowledge of cloud-based and on-premises application environments, virtualization, and infrastructure dependencies affecting clinical applications.

• Understanding ofIT service management (ITIL), change management, release management, and incident/problem management processes.

• Ability to interpret technical documentation, logs, and system performance metrics tofacilitatetroubleshooting and root cause analysis.

• Working knowledge of APIs, web services, and application integration methodologies.

• Understanding ofcybersecurity principles, vulnerability management, disaster recovery, business continuity, and HIPAA security requirements.

• Ability to communicate concepts effectively to clinicians, executives, vendors, and IT professionals.

• Experience evaluating emerging healthcare technologies, including artificial intelligence, clinical decision support, workflow automation, and digital health solutions, for operational and clinical value

Skills & Competencies

• Strong analytical and problem-solving abilities with a proactive, solution-oriented approach

• Ability to assess risks, prioritize competing demands, and make sound operational and technical decisions

• Commitment to enterprise security, compliance, and governance as foundational disciplines.

• Ability to lead throughanalystsand specialists, building organizational capability across clinical applications

• Commitment to innovation, continuous learning, and operational excellence.