Client Success Manager

Join Our Team as a Client Success Manager!

Are you skilled at building enduring, trust-based relationships with Virtual Assistants (VA) and their clients? Do you excel at ensuring client needs are met while overseeing complex campaigns? The VA Group invites you to apply for our Client Success Manager position and join our results-driven, client and VA-centric team.

Join us today and earn a $25 Client Selection Spiff, plus up to a $150 Sign-On Bonus in your first year!


Why Choose The VA Group:

• Become a key player in a team committed to delivering excellent customer experiences.
• Competitive base salary coupled with performance-based bonuses.
• Leadership development and work-life balance are at the core of our work culture.
• All team interactions are virtual, offering you location flexibility.
• Be hired today and get a $150 sign-on bonus on your 3rd month!

Duties and Responsibilities:

• Oversee and micromanage Virtual Assistants
• Coordinate communication between clients and Virtual Assistants
• Engage in daily communication with VAs and weekly calls with clients to understand their needs and articulate the value of our services
• Conduct weekly client calls if needed
• Ensure end-of-day reporting is clear and concise, confirming a full day of work
• Monitor the performance of Virtual Assistants and provide feedback
• Implement continuous improvement strategies to enhance VA performance
• Answer client queries and resolve complaints within a 24-hour Turnaround Time (TAT), extending to 48 hours only when absolutely necessary
• Collaborate with other departments for a unified client experience
• Provide smooth and professional offboarding of clients as needed

Qualifications:

• Bachelor’s degree in Business, Management, or a related field.
• A minimum of 3 years of experience in managerial positions, preferably in client success or account management.
• Proficient in CRM and Project Management software.
• Strong analytical, communication, and leadership skills.

Technical Requirements:

• Headset: USB headset with noise cancellation
• Webcam: Working webcam
• Computers: Primary and backup computer with at least i5 to i7 processor and 8GB RAM
• Internet: Main internet service speed of at least 25 Mbps wired connection; backup internet speed of at least 10 Mbps

Compensation and Benefits:

• Starting hourly base salary: $6.50
• Incentive Structure:
  • $10 for each campaign retained for 30 days post the first Go-Live week
  • $20 for each campaign retained for 60 days, an additional $20 after 90 days
  • $75 for each campaign retained for 6 months
• Job security and stability
• Exceptionally supportive team
• Opportunities for career growth
• Fun work environment

Operational Details:

• Standard working hours: 8 AM - 5 PM PST
• Direct Report: Client Success Director
• COVID-19 Precaution: All interactions will be virtual.

If you are a strategic and results-driven leader passionate about enhancing client success, we would be delighted to hear from you.

To learn more about us, visit our website at www.thevagroup.com.

By providing a telephone number and submitting this form, you consent to be contacted by SMS text message. Message & data rates may apply. You can STOP messaging by sending STOP and get more help by sending HELP. Visit our Privacy Policy for more information.

Eligibility Requirement: Non-U.S. Based Applicants Only

Please note that the majority of our job positions are reserved for individuals living outside the United States. Applicants must reside outside of the United States and should not hold U.S. residency or citizenship unless specified otherwise by the role needed.

We kindly ask that U.S. residents or citizens refrain from applying, as these opportunities are designed to support our international workforce.

Originally posted on Himalayas