Sales Support Manager

Summary

The Sales Support Manager leads and manages the Inside Sales and Sales Support functions within MCG’s Sales Organization. This role is responsible for the performance, development, strategic direction, and quota attainment of the Inside Sales and Sales Support teams, including Inside Sales Representatives, Sales Support Specialists, and Senior Sales Support Specialists.

The Sales Support Manager ensures that customer proposals are professionally structured, technically coherent, commercially sound, compliant with MCG standards, and delivered on schedule. This role balances process discipline, customer responsiveness, cross-functional coordination, quality control, and sales execution while supporting both standard equipment opportunities and complex, facility-level electrical distribution solutions.

This position serves as a critical operational bridge between Account Executives, Estimating, Engineering, Operations, Legal, and external OEM partners, ensuring that proposals reflect accurate scope, clear documentation, aligned execution strategy, and appropriate commercial risk management. The role is also accountable for driving Inside Sales performance against assigned revenue, booking, and opportunity management objectives.

The role supports continuous improvement in proposal processes, sales tools, customer responsiveness, and collaboration across the sales ecosystem.

Key Responsibilities

The following responsibilities are not all-inclusive. Additional projects or tasks may be assigned to meet operational needs. MCG reserves the right to modify or assign other duties as business needs evolve.

Leadership, Training & Team Development

• Lead, mentor, and develop the Sales Support and Inside Sales teams, ensuring alignment with organizational goals and customer expectations.

• Establish and maintain structured onboarding, training, and development programs for Sales Support Specialists, Senior Sales Support Specialists, and Inside Sales personnel.

• Define performance expectations, responsibilities, and competency requirements for each role while supporting career growth and succession planning.

• Provide regular coaching on proposal development, customer communication, process execution, documentation standards, and cross-functional collaboration.

• Promote knowledge sharing through proposal reviews, lessons learned, cross-training, and collaboration with Estimating, Engineering, Operations, and Sales.

• Identify skill gaps, implement development plans, and ensure team members have the tools and training necessary to perform effectively.

• Manage team performance through goal setting, regular feedback, performance reviews, and accountability measures.

• Foster a culture of collaboration, responsiveness, continuous improvement, and customer focus across both Sales Support and Inside Sales functions.

Proposal Process Leadership & Quality Assurance

• Lead and oversee the proposal development process, ensuring proposals are accurate, professional, commercially sound, and aligned with MCG standards.

• Establish and maintain standards for proposal quality, documentation, workflow management, revision control, and approval processes.

• Ensure all customer-facing proposals comply with MCG technical, commercial, and formatting requirements.

• Review customer terms and conditions, compare them against MCG standard terms and conditions, and identify material deviations, risks, exceptions, and contractual concerns for appropriate review and resolution.

• Provide oversight and support for high-value, strategic, or complex opportunities, ensuring alignment between Sales, Sales Support, Inside Sales, Estimating, Engineering, Operations, and Legal as required.

• Drive consistency, process discipline, and continuous improvement across proposal development and customer quotation activities.

Coordination Across Sales, Estimating & Engineering

• Serve as the primary managerial interface between Inside Sales, Sales Support, Estimating, Engineering, and Operations.
• Ensure timely flow of information between Account Executives and internal teams.
• Align proposal schedules with Estimating timelines and customer expectations.
• Support resolution of scope gaps, technical risks, and commercial ambiguities in proposals.
• Promote clear roles, responsibilities, and handoffs between Sales, Sales Support, and Estimating.

Support for Complex, Facility-Level Proposals

• Guide the team in supporting complex, multi-vendor, facility-level electrical distribution proposals.
• Ensure effective coordination with third-party OEMs when external equipment is integrated with MCG offerings.
• Support Senior Sales Support Specialists in translating technical inputs, bills of material, and OEM data into cohesive, customer-ready proposals.
• Reinforce systems-level thinking across the Sales Support organization, not just administrative coordination.

Commercial Alignment & Margin Support

• Ensure Sales Support provides consistent, accurate margin calculations and pricing alignment to Account Executives.
• Support structured pricing reviews and scenario analysis when needed.
• Reinforce compliance with MCG commercial guidelines, assumptions, and exclusions in proposals.
• Work with Sales leadership to improve clarity and consistency in how pricing and terms are presented to customers.

Vendor & Partner Coordination

• Support structured collaboration between Sales Support and key third-party OEM partners.
• Ensure external vendor inputs are captured, documented, and integrated correctly into proposals.
• Promote repeatable processes for working with external suppliers to reduce cycle time and errors.

Process, Tools & Continuous Improvement

• Drive consistency in proposal templates, documentation practices, and workflow tools.
• Standardize how assumptions, exclusions, and clarifications are presented in proposals.
• Capture lessons learned from successful and unsuccessful pursuits to refine processes.
• Work with Sales and Estimating leadership to improve proposal tools, CRM tracking, and document management.
• Integrate training outcomes and lessons learned directly into Sales Support playbooks and standards.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Required Knowledge/Experience:

• Experience: Minimum of five (5) years of experience in the power distribution or switchgear industry.
• Education: Bachelor’s degree preferred, or an equivalent combination of education and industry-specific experience.
• Industry Knowledge: Proven track record in cost estimation within a fast-paced manufacturing or engineering environment.

Required Skill/Abilities:

• Technical Proficiency: Strong understanding of electrical power distribution and switchgear industry practices. Solid mathematical skills to support estimating and pricing responsibilities
• Analytical Thinking: Ability to manage multiple projects simultaneously and make sound judgments with incomplete information in a fast-paced environment.
• Communication: High level of written and verbal communication skills for effective internal and external stakeholder management.
• Software Skills: Proficiency in standard office software and specialized estimation tools (to include, but not limited to, MS Office – Word, Excel, Teams, Outlook, Salesforce)
• Attention to Detail: A commitment to accuracy with a meticulous approach to cost modeling and technical reviews.

Competencies & Behaviors Required

Safety Focus

Prioritize safety in all actions and decisions. Model safe behavior for others and contribute to a culture of workplace safety.

Dependability

Consistently show up on time and complete assigned tasks by the desired deadline.

Reliability

Deliver on commitments and achieve goals.

Grit

Work hard and overcome obstacles using a proactive problem-solving approach.

Initiative

Seek new ways to improve and take on new challenges.

Humanity

Respect any input and ideas of others to achieve the best possible outcome.

Organization

Ensure you maintain a neat, clean and organized work area.

Efficiency

Maintain a high pace of work with minimal errors.

Keep Learning

Learn new things, actively seek feedback and training.

Ownership Mentality

Take full responsibility for the quality and efficiency of work completed, proactively identify issues, offer solutions, and follow through while welcoming constructive criticism. Treat company resources and goals as your own.

Team Player

Work well with others, have a can-do attitude. Be someone your team can rely on.

A Note to our Recruitment Partners: We really appreciate the interest, but MCG currently manages hiring through our internal team. We love getting to know our candidates directly! Because of this, we don’t accept unsolicited resumes from agencies at this time. If we ever need an extra hand, we’ll be sure to reach out to the community. Thanks for understanding!

MCG is an equal opportunity employer prohibiting discrimination based on race, color, creed, religion, sex, marital status, physical or mental disability, and any other protected classes stated by applicable federal and state laws. DVM is committed to providing equal employment opportunities to qualified individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC).

Mission Critical Group (MCG) is an end-to-end power solutions and services provider that accelerates time-to-power and delivers scalable, resilient infrastructure for mission critical environments. By integrating engineering, manufacturing, modular deployment, and lifecycle services under one platform, we streamline execution and bring complex projects online faster - without compromising performance. With more than 1.5 million square feet of U.S. manufacturing capacity, MCG supports data centers, power generation, healthcare, oil & gas, pharmaceuticals, semiconductors, and industrial facilities where uptime is non-negotiable. Mission Critical Group designs, manufactures and provides value-added services for customers requiring critical power solutions. Powering a new electric world for a brighter, more secure future.

Originally posted on Himalayas