Freight and Logistics Coordinator - Freelance, Remote

• Acknowledge receipt of customer rate requests via email.
• Reach out to appropriate contacts (carriers, partners, internal teams) to obtain pricing.
• Compare options from multiple sources to identify the best fit.
• Evaluate trade-offs between lowest cost and reliability/transit/service.
• Prepare and send quotes back to customers; document key assumptions.

• Manage email correspondence with existing and potential clients.
• Handle limited inbound and outbound calls with customers and the internal team.
• Coordinate internal check-ins with the sales manager and share progress updates.
• Conduct timely follow-ups and maintain strong customer relationships.

• Ensure quotes are accurate and complete (accessorials/surcharges as applicable).
• Maintain organized records of quotes, responses, and outcomes for visibility.
• Flag risks, exceptions, or service concerns and recommend alternatives.

• Use Magaya for shipment-related records, documentation, and status updates as directed.
• Use Microsoft Office Suite to prepare spreadsheets, emails, and documents.
• Follow the provided walkthrough/SOP and suggest process improvements where helpful.

• Work independently, prioritize multiple requests, and meet turnaround SLAs.
• Exercise sound judgment when balancing price vs. reliability; escalate when needed.
• Consistently deliver on commitments and uphold high standards of professionalism.

• Hands-on experience in U.S. freight/logistics, with strong preference for freight forwarding (not entry-level).
• Solid knowledge of freight forwarding terminology and shipping processes.
• Demonstrated ability to source, compare, and evaluate freight rates across options.
• Professional email management and phone communication experience (inbound/outbound).
• Proficiency with Microsoft Office Suite and the ability to quickly get up to speed in Magaya.

• Proactive, takes initiative, and anticipates next steps without waiting for prompts.
• Strong judgment and critical thinking; balances cost with service reliability.
• Detail-oriented, organized, and consistent with follow-through.
• Excellent written and verbal English communication.
• Customer-centric, calm under pressure, and dependable in a remote setting.

• Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
• Internet speed of at least 40MBPS
• Headset with an extended mic that has noise cancellation and a webcam
• Back-up computer and internet connection
• Quiet, dedicated workspace at home

• You thrive in pricing/quoting workflows and enjoy comparing options to find the best solution.
• You’re comfortable managing an inbox, making/receiving calls as needed, and keeping stakeholders updated.
• You work well independently, take accountability for outcomes, and value accuracy and reliability.
• You can work U.S. East Coast hours and appreciate a culture focused on trust, results, and continuous improvement.

Benefits