Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

See yourself at Twilio

Join the team as Twilio’s next Sales Support Specialist 2.

About the job

Twilio is looking for a Sales Support Specialist to join the Communications Strategic Sales team. We’re looking for a hungry and ambitious individual who has a passion for communications, desire to deliver positive customer outcomes, and wanting to be a part of a world-class sales organization.

The Sales Support Specialist will primarily be focused on operational aspects in support of an AE. This individual is ‘the glue’ between many different functions within the organization, assisting Account Executives with numerous activities and processes along the entire sales cycle.

Responsibilities

In this role, you’ll:

Assist with Pricing and Deal workflows.
Prepare Pricing and Deal Structure, use and master internal pricing tools.
Create, amend, and execute (signatures) of Order Forms.
- Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct.
Create quotes.
- CPQ workflows, including converting CPQ into a customer-facing quote/doc.
Oversee and maintain CRM records.
Manage Account Data/Ownership queries.
- Account consolidation, SID movements etc.
Update account, opportunity, contact, and lead level data.
Be an Internal liaison.
- For creating and submitting requests and following up through resolution on them, including but not limited to: Billing, DSO, Legal, Security Questionnaire, Collections/Credit Memos/Credit Check, Carrier Relations, Support Tix etc.
Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests)
- Ensure all paperworks are completed and represented accurately.
Deal with people, data sets and processes.
Provide Customer support.
Willingness and ability to hop on customer calls along with an AE to:
- Explain and present aspects related to the above.
- Preparation for sales meetings and conducting AE research (<10% of time)
- Supporting Team Success: Creation and maintenance of team-level tracker for all cross-functional challenges and tasks and actively working with Regional Leader and frontline leadership to follow up and resolve them.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

3+ years of sales, customer success, or account management experience.
Bachelor's Degree or equivalent years of experience required.
Knowledge in CPaaS and telecom is a plus.
Results driven, detail oriented, and dedicated individual who is excited for the opportunity to fuel an already successful organization and sales team.
You have a collaborative approach, a “can do” attitude and are relentless in pursuing goals and solving problems.
Basic understanding of how different functions within an enterprise organization operate (enterprise-level understanding of how a biz operates)
Ability to advocate for customers internally with cross-functional stakeholders.
Extreme attention to detail on written and verbal communications.
Extremely organized and above average proficiency and operational excellence in spreadsheets, doc and presentation creation.
Ability to prioritize and multi-task.

Desired:

Hands-on experience creating quotes into CPQ workflows, including converting CPQ into a customer-facing quote/doc.

Location

This role will be Remote, and based in Australia (either Melbourne or Sydney)

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Sales Support Specialist 2

Job Description