WHAT YOU’LL BE WORKING ON- Handling operational and documentation-related requests from partners and merchants
- Preparing and processing supporting documentation for verification and partner-related cases
- Managing ongoing operational workflows and request queues
- Monitoring deadlines, statuses, and follow-ups for active cases
- Collecting and organizing information related to chargebacks, refunds, and partner requests
- Supporting high-volume operational tasks in a fast-paced fintech environment
WHAT YOU NEED TO SUCCEED IN THIS ROLE- Previous experience in operations, support, back office, fintech support, payment operations, or similar roles
- Ability to work with large volumes of operational and documentation-related tasks
- Strong attention to detail and organizational skills
- Ability to quickly learn internal tools and processes
- Analytical and process-oriented mindset
- Comfortable working in a fast-paced environment with changing priorities
- Strong communication skills
- Fluency in russian and at least B2 English
WHAT WE OFFER
- An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
- Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
- Work with coworkers who are passionate about their business
- Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
- The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
- Health insurance coverage
- Remote work
- 20 days of vacation time; bank holidays; sick leaves; additional birthday day off
You can find out more about our team, our values, and the unique ways we celebrate our successes here:
https://fyst.com/cultureOriginally posted on Himalayas