LegalView Services Assistant VIP Manager

LEGALVIEW SERVICES ASSISTANT VIP MANAGER: Support and lead virtual legal proceedings at Lexitas, succeeding through technical precision, calm problem solving, and dependable people leadership.

LOCATION: This position is remote, Lexitas provides a fully equipped home office setup, including a company-issued laptop.

PAY RANGE: $55k-60k/yr

BENEFITS: Medical, dental, and vision coverage; 401(k) with company match; paid time off and paid holidays, company paid maternity, baby bonding and military leave.

Join a High-Growth Legal Services Leader

ABOUT THE ROLE:

Lexitas is seeking an experienced and driven LegalView Assistant Manager to help lead and scale our Premier LegalView operations. This role is a key operational and people leadership position, partnering closely with the LegalView Manager to ensure the seamless execution of remote and hybrid video legal proceedings nationwide.

As the LegalView Assistant Manager, you will serve as a trusted escalation point for complex technical and logistical issues while supporting day to day operations, team development, and service excellence. You’ll play an active role in onboarding and training, quality assurance, and continuous improvement initiatives—helping Lexitas deliver flawless virtual legal experiences for attorneys, witnesses, and clients.

Lexitas is a rapidly growing national provider of legal and corporate support services, including court reporting, medical record retrieval, process service, and legal talent. Built on a foundation of trust, professionalism, and innovation, Lexitas delivers customized solutions with unmatched personal service to clients across the U.S. and internationally.

KEY RESPONSIBILITIES:

• Support daily LegalView operations to ensure smooth execution of remote and hybrid legal proceedings
• Partner with the LegalView Manager to drive departmental performance, efficiency, and service excellence
• Lead, coach, and support LegalView Specialists in a collaborative, high performing team environment
• Assist with onboarding, training, scheduling, PTO approvals, performance management, and team development
• Ensure proper staffing coverage, including after hours and weekend support as business needs require
• Serve as the primary escalation point for advanced technical, platform, and logistical issues
• Troubleshoot and resolve issues across Zoom, Microsoft Teams, Webex, Google Meet, OBS, Lexitas Exhibit Manager (LEM), recording systems, and remote connectivity
• Provide real time technical and operational support for videographers, attorneys, witnesses, and clients during live proceedings
• Participate in client meetings, VIP support, and product demonstrations
• Lead technical training and knowledge sharing initiatives for team members and vendors
• Conduct quality control reviews to ensure adherence to company standards and best practices
• Develop and refine operational processes, documentation, and technical procedures to improve scalability and efficiency
• Stay current on legal technology trends and emerging platforms to support innovation and continuous improvement
• Provide on call escalation support for after hours and weekend issues as needed

WHAT YOU’LL BRING:

• Strong leadership presence with a service driven, solutions oriented mindset
• Exceptional attention to detail, sound judgment, and organizational skills
• Proficiency in Zoom, Microsoft Teams, and Webex; familiarity with cloud storage and file sync platforms
• Ability to troubleshoot complex technical and logistical challenges under pressure
• Excellent verbal and written communication skills
• Comfort working in a fast paced, deadline driven environment
• Flexible schedule with availability for overtime, evenings, or weekends as needed
• Working knowledge of Microsoft Office (Outlook, Word, etc.)
• Commitment to Lexitas core values: Service Excellence, Positivity, Integrity, Innovation, Respect, Teamwork, and Diversity

QUALIFICATIONS:

• Minimum of two years toward a bachelor’s degree in business, science, or a related field
• At least two years of experience in the court reporting or legal services industry
• Familiarity with subpoenas, written depositions, and affidavits
• Demonstrated adherence to compliance policies and confidentiality standards
• Proven ability to collaborate with management to resolve departmental and organizational challenges
• Strong team player approach with a passion for operational excellence

SUPERVISORY RESPONSIBILITIES

This role is a supervisory position.

LANGUAGE SKILLS

Ability to effectively present information and respond to questions from internal and external customers whose first language is English.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

TRAVEL REQUIREMENTS

This position does not require travel.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice.

AAP/EEO STATEMENT

Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender identity, sexual orientation, or any other legally protected status.

EOE Employer/Vet/Disabled

If you require reasonable accommodation in the application process, please contact Human Resources at HRDept@lexitaslegal.com for assistance. All other applications must be submitted online.

Originally posted on Himalayas