As a Supervisor Operations, ERM, you will supervise and support agents in managing crew movements, rotations, and disruptions in a complex, 24/7 service environment, while ensuring adherence to agreed processes, service standards, and quality expectations across a global operations setup. You will also review operational processes and the commercial relationship with management team and provide suggestions for improvement.
Requirements
- Demonstrated experience in ERM, marine, offshore, or crew travel operations is required
- Solid working knowledge of the travel industry, policies, procedures and processes
- Ability to supervise and support agents in managing crew movements, rotations, and disruptions in a complex, 24/7 service environment, while ensuring adherence to agreed processes, service standards, and quality expectations across a global operations setup
- Advanced GDS Amadeus skills
- Excellent verbal and written communication skills in English
- Demonstrated excellent professional customer service, coaching, and problem resolution skills
- Strong people management skills
Benefits
- Flexible working hours
- Work-from-home or remote opportunities
- Generous vacation days
- Compensation package that feels fair
- Travel industry professional perks and discounts
- Inclusive work environment
Originally posted on Himalayas