At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

About the role:

This position is responsible for maintaining and supporting the organization’s ERP system to ensure optimal performance, reliability, and security. This role plays a key part in the technical configuration, user access management, integrations, and day-to-day system administration.

Team Leadership & Production Support Management

Lead and manage a distributed production support team responsible for day-to-day operational support of Oracle Fusion Cloud (ERP, SCM) and ancillary systems.
Establish clear SLAs and response protocols for incident triage, resolution, and communications.
Drive root cause analysis (RCA) and ensure permanent fixes are implemented — not just band-aid solutions.
Coach team members on system configuration, troubleshooting best practices, and Oracle support engagement.
Prioritize workload for the team and ensure high-urgency issues are escalated and resolved without delay.

Fusion System Operations

Oversee the availability, integrity, and performance of Oracle Fusion environments.
Act as primary liaison with Oracle for service requests (SRs), escalations, patching, and service updates.
Own the regression testing, impact analysis, and coordination of quarterly patch cycles.
Ensure configuration changes and data fixes follow change control governance.
Coordinate with IT security and compliance teams on audit readiness and access certifications.
Enforce compliance with audit and data privacy requirements through access reviews and security controls.

Cross-Functional and Strategic Initiatives

Serve as the point of contact between the support team and business process owners in Finance, Supply Chain, Procurement, HR, etc.
Assist in the rollout of new functionality, module implementations, or integration efforts.
Identify recurring issues or process gaps and propose systemic solutions — not workarounds.

Patch & Release Management

Coordinate and support quarterly Oracle patch testing and deployment.
Maintain documentation of regression test plans and validation scripts.
Manage sandbox refreshes and environment cloning as needed.

Operational Support

Act as Level 2/3 support for service tickets related to Oracle Fusion ERP and SCM.
Troubleshoot and resolve functional and technical issues escalated by business users.
Maintain and evolve Standard Operating Procedures (SOPs) for incident handling and routine tasks.

Monitoring & Reporting

Set up and monitor system health, alerting, and escalation processes.
Track and report KPIs related to issue resolution, uptime, and user satisfaction.
Maintain system inventory and configuration documentation

Required Skills/Abilities:

Excellent interpersonal, negotiation, and conflict resolution skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to escalate requests for support appropriately
Ability to act with integrity, professionalism, and confidentiality.
Proficient with Microsoft Office Suite or related software.
Proficient verbal and written communication skills.
Excellent organizational skills and attention to detail.

Occupational Health & Safety Responsibilities:

Follow all company operating procedures, standards, policies, and training to ensure the safe and efficient operation of the site.
Play an active role in the ALS safety program by correcting or reporting unsafe acts and conditions that are observed during day-to-day operations to create a zero-injury work environment.
Participate in and support HSE initiatives, as required by ALS leadership.

Quality Responsibilities:

Ensure business is conducted in accordance with Core Values:

Safety as a Priority
Honesty and Integrity
Exceeding Client Expectations
Belief in Our Ability
Hard Work and Continuous Improvement
Doing it Better
Celebrating Success
People Development

Support Quality Department and Continuous Improvement Processes.
Employees commit to improving the ALS experience through effective communication.

Education and Experience:

7+ years working with Cloud Applications, including at least 2 years in a leadership or team management capacity.
Demonstrated experience managing production support for business-critical ERP applications.
Track record of improving team performance, streamlining support workflows, and driving technical ownership
Familiarity with Oracle Support, quarterly updates, regression testing, and patching impact assessments.
Strong troubleshooting skills across functional and technical areas.

Preferred Qualifications

Experience managing support for a multi-pillar Cloud implementations.
Working knowledge of Oracle Integration Cloud (OIC) or other integration platforms.
Experience with audit controls, or compliance frameworks.
SQL proficiency for diagnostics and validations.
Prior involvement in full lifecycle Oracle Cloud implementations or major system upgrades.

Key Attributes for Success

Leadership through clarity and execution — sets expectations, holds the line, and leads from the front.
Operates in high-stakes environments without flinching — reliable under pressure.
Relentless focus on system uptime, user experience, and issue prevention.
Strong communicator with the ability to influence stakeholders and articulate impact to leadership.
Obsessed with continuous improvement and team development.

Our Benefits Include

An estimated annual salary ranging from $130,000 to $150,000 at the time of posting. Individual compensation is determined by factors such as job-related skills, relevant experience, education and/or training.
Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs)
Additional vacation days for years of service
Business support for education or training after 9 months with the company
Learning & development opportunities (unlimited access to e-learnings and more)

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, First Nations, Metis and Inuit persons, members of minority groups, and persons living with disabilities.  

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. 

Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.

Originally posted on Himalayas

ERP Operations Manager

Job Description