The Product Lead owns the strategy, roadmap, lifecycle, and business value for one or more digital products, turning business priorities into clear product outcomes and backlogs. They maintain and prioritize a healthy backlog, balancing new demand, technical debt, risk, and mandatory work while ensuring items are well defined, refined, and ready for delivery.
Requirements
- Defines and maintains the product roadmap for one or more assigned products.
- Owns the product lifecycle from intake through adoption and sustainment.
- Translates business strategies, domain priorities, and stakeholder needs into clear product outcomes.
- Maintains and prioritizes a healthy product backlog that reflects the most valuable work, balancing new demand, technical debt, risk, and mandatory work.
- Facilitates regular backlog refinement, ensuring items are well understood, sized, and ready for delivery teams.
- Defines and refines acceptance criteria with stakeholders and delivery teams; validate that delivered work meets defined outcomes.
- Ensures maintenance and enhancement work is captured, tracked, and accurately updated in agreed work management tools.
- Partners closely with Product Analysts on discovery, requirements elaboration, testing, and change management for enhancements and new capabilities.
- Collaborates with other Digital teams to clarify requirements, manage dependencies, resource plan, and remove delivery blockers.
- Monitors product health using adoption, utilization, incident, and support trends and stakeholder feedback to drive backlog and roadmap decisions.
- Supports Tier-2 incident and problem management for assigned products by helping analyze root causes, identifying product gaps, and translating recurring issues into backlog work.
- Plans for and coordinates the impact of vendor or platform releases, including impact assessment, testing, communication, and readiness activities.
- Manages day-to-day operational relationships with vendors.
- Prepares and shares clear status updates on product roadmap delivery, risks, and decisions with the Group Product Manager, Digital Business Partners, and key stakeholders.
- Contributes to change management activities for product releases, including stakeholder communications, training coordination, and readiness support.
- Responsible for ensuring product data, configuration, and documentation remain accurate and current, supporting sustainable operations and support.
Originally posted on Himalayas