Overview
In the Client Success Agent II role, you’ll bring courage into every conversation, empowering clients with the confidence to take control of their financial future. Your compassion and expert guidance will inspire resilience and progress throughout their debt relief journey. The Client Success Agent II provides exceptional voice support in an unscripted environment for clients enrolled in our debt settlement program. A typical day consists of making and answering inbound and outbound calls discussing complex financial situations while maintaining accurate account documentation and building positive rapport with our client base. Our team drives high satisfaction and service by exemplifying our core values to ensure they receive the best possible client experience with National Debt Relief.
This position has an expected start date of 6/15/2026. This is a full-time remote role. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, OK, PA, SC, TN, TX, and UT.
We are seeking individuals who are available for the following 8 hour shift scheduling options. Scheduling decisions are based on business need and will be confirmed prior to hiring.
- Tuesday - Saturday from 9 a.m. - 6 p.m. Eastern Time
- Monday - Friday from 11 a.m. - 8 p.m. Eastern Time or from 12 p.m. - 9 p.m. Eastern Time
Responsibilities
- Utilize CRM software (Salesforce) to respond to facilitate the process of responding to customer calls and addressing customer concerns.
- Resolve client inquiries, complex scenarios, and program concerns in high stress environments with empathy, confidence, subject matter knowledge, and relationship building skills to deliver a positive, solution-focused experience.
- Primarily handle legal, pre legal, lawsuit, summons, and creditor escalation calls.
- Conduct complex de escalations with distressed or high stakes client situations.
- Interpret legal documents and provide accurate next step guidance.
- Maintain elevated compliance standards and documentation accuracy.
- Serve as a subject matter resource on legal workflows and risk trends.
- Document client discussions clearly and concisely.
- Present settlement proposals to clients for approval.
- Responsible for guiding the client’s discussions with next steps to progress towards their financial goals.
- Escalate and direct clients to leadership and other departments as needed.
Qualifications
Education/Experience Requirements
- High school diploma or equivalent required; bachelor's degree preferred.
- Minimum of 2 years in a customer service or relationship-based support role required.
- Financial services or banking organization experience preferred.
Required Skills/Abilities
- Support and de-escalate vulnerable clients under stress using empathy and active listening skills.
- Strong working knowledge of client service processes, using an internal knowledge base, and providing a positive client experience.
- Exceptional attention to detail and strong organizational skills, with the ability to navigate multiple systems simultaneously while maintaining accurate, transparent, and solution-focused communication with clients.
- Strong critical thinking and problem-solving abilities.
- Ability to remain professional, confident, and patient when faced with complex problems.
- Proficient in Microsoft Excel and Office.
- Clearly explain details about the company's debt settlement program to current clients.
- Recall details of calls with clients and to record those details accurately in Salesforce.
National Debt Relief Role Qualifications:
- Computer competency and ability to work with a computer
- Prioritize multiple tasks and projects simultaneously
- Exceptional written and verbal communication skills
- Punctuality expected, ready to report to work on a consistent basis
- Attain and maintain high performance expectations on a monthly basis
- Work in a fast-paced, high-volume setting
- Use and navigate multiple computer systems with exceptional multi-tasking skills
- Remain calm and professional during difficult discussions
- Take constructive feedback
- Available for full-time position, overtime eligible if classified non-exempt
Compensation Information
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $21/hr + eligible for performance based bonuses.
About National Debt Relief
National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.
Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.
Want to learn more about who we are? Connect with us on social!
Benefits
National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.
Our extensive benefits package includes:
- Generous Medical, Dental, and Vision Benefits
- 401(k) with Company Match
- Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
- 12 weeks Paid Parental Leave
- Pre-tax Transit Benefits
- No-Cost Life Insurance Benefits
- Voluntary Benefits Options
- ASPCA Pet Health Insurance Discount
- Wellness Incentive Program
National Debt Relief is a certified Great Place to Work®!
National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
For information about our Employee Privacy Policy, please see hereFor information about our Applicant Terms, please see here
Originally posted on Himalayas