Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
Requirements
- Bachelor’s Degree (Computer Science / IT / Electronics preferred).
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving skills.
- Ability to communicate effectively with technical and non-technical users.
- Ability to analyze, troubleshoot, and resolve IT issues with minimal supervision.
- Knowledge of Windows operating systems and common enterprise applications.
- Ability to handle multiple tickets/issues simultaneously while maintaining service levels.
- Willingness to work in 24/7 rotational shifts, including weekends and night shifts.
- 6+ months experience in an International Service Desk / Technical Support / IT Helpdesk environment.
- Experience supporting global or international users.
- Certifications or training related to IT support or technical service desk.
Benefits
- Competitive benefits
- Opportunities for career growth and learning
Originally posted on Himalayas