Account Management Specialist

Let’s discuss the role

At Wolt, we create technology that brings joy, simplicity, and opportunity to the neighborhoods of the world. Founded in 2014 with restaurant food delivery, we have since expanded to deliver (almost) everything – from groceries to flowers, toys, books, and beyond. Today, Wolt operates in over 500 cities across 32 countries, and since joining forces with DoorDash in 2022, we’ve been growing faster than ever.

Our mission is to make local commerce effortless. For customers, that means quick and reliable delivery of the things they need. For our partners, it means new growth opportunities. For our couriers, it means meaningful earnings with flexibility. Working at Wolt is exciting, challenging, and rewarding – the perfect place for a self-starter who thrives in a dynamic environment and wants to make an impact.

As an Account Management Specialist in Malta, you’ll play a key role in helping our retail partners succeed on the Wolt platform. You’ll focus on building strong relationships, providing top tier client experience, and driving growth through data-driven insights and close collaboration with cross-functional teams.

What you’ll be doing

• Partner Growth – Drive the commercial growth of existing retail partners by delivering strategic, data-driven performance insights and top-tier consultation.
• Portfolio Management – Oversee a portfolio of retail partners, ensuring value creation across all stakeholders: partners, customers, couriers, and Wolt.
• Performance Optimization – Use data insights to identify opportunities for partners, propose tailored campaigns, and provide high-level consultation to boost results.
• Campaign Management – Work closely with marketing to design and implement promotional activities that drive demand and maximize partner sales.
• Relationship Building – Act as the key contact for appointed accounts, maintaining strong communication, running regular business reviews, and supporting expansion opportunities.
• Team Well-being – Foster a positive, supportive work culture where people feel valued, engaged, and motivated to grow.
• Cross-Functional Collaboration – Ensure smooth communication across functions to align goals and optimize partner performance.
• Hands-On Approach – Contribute to building new structures and processes in a growing market, embracing the start-up mindset of rolling up your sleeves when needed.

Our humble expectations

• Experience – 2 to 3 years of experience in account development, business administration, retail operations, sales or related roles. Experience in retail, e-commerce, or marketplaces is a plus.
• Academic Background - Bachelor’s or Master’s degree in Business, Marketing, Sales, E-Commerce, or a related field is a plus; an MBA is considered a strong advantage.
• Analytical Thinking – A strategic mindset combined with strong numerical ability to interpret complex data sets and influence decisions at scale.
• Project Management – Skilled in stakeholder management and process implementation, with a structured approach to delivering impact.
• Communication – Excellent interpersonal and business communication skills, with the ability to influence and inspire diverse stakeholders.
• Ownership – Proactive, structured, and detail-oriented with a high sense of responsibility and ambition.
• Collaboration – Team player with a service-oriented mindset and a “can-do” attitude.
• Languages – Fluent in English and Maltese
• Driver license - It is considered a plus.

What we offer

✨ A Fun & Dynamic Work Environment – Work with a supportive, international team.

📈 Career Growth – Opportunities to learn and develop within Wolt.

🍔 Wolt Perks – Discounts on your Wolt orders for restaurant and retail shops.

🏓Team Activities - Monthly team-building events to strengthen collaboration. 

💻Work equipment - We set you up to success with our cutting-edge, work equipment.

Compensation 

The total target compensation (On-Target Earnings) for this role is €2449  – €3061 gross per month. The successful candidate's starting pay will fall within the pay range listed above and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. This compensation is composed of a 80/20 split between base salary and variable pay (where the base salary represents 80% of the total range above). Eligible employees may earn variable compensation if they meet 100% of their performance targets. Actual earnings may be higher if targets are exceeded or lower if targets are not fully met.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Once applied, a member of our Talent Acquisition team will be contacting you shortly, in order to initiate the hiring process.