Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, team management, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects to help craft the company's future. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

We're looking for a Staff Software Engineer to join in building AI agents for Toast's Team area, which is part of the Fintech line of business. The Team area is a mission-critical space on which our restaurants rely to manage their staff and optimize their labor. You'll play a key roll* in the design, development, and delivery of autonomous agents that transform how restaurant owners manage their workforce, blending cutting-edge AI with practical restaurant operations.

A day in the life (Responsibilities)

Be hands-on in developing and shipping Team Agent products that leverage LLMs and agentic frameworks
Flex your full-stack development muscles with challenging end-to-end tasks in a supportive, collaborative team environment
Partner with product managers, designers, and fellow engineers to build autonomous agents that transform restaurant workforce management
Participate in designing, estimating, implementing, testing, and debugging end-to-end agent solutions
Adopt and advocate for bleeding-edge spec-driven development and agentic development practices
Mentor developers through code-pairing and detailed code, architecture, and project reviews
Champion best practices for agent development, deployment, and quality life cycles
Actively contribute to product design and feature selection discussions for the Team Agent space

What you'll need to thrive (Requirements)

Strong foundation in Java, Kotlin or other object oriented language(s)
Experience with modern web standards and technologies (e.g. React, TypeScript, REST, GraphQL)
Experience or strong interest in using coding agents and adopting agentic development practices
Passion for building autonomous agents and working with LLMs
A proven track record of building partnerships across engineering, product, customer success, and other stakeholders
Experience and interest in mentoring peers
Experience maintaining a high bar for quality, and guiding teams to hold a high bar for the technical quality of their deliverables.
Strong customer empathy and a drive to make their lives better through a thoughtful user experience, robust technical solutions, and continuous product improvement

Special Sauce* (Nonessential Ingredients)

Experience designing agentic products
Experience building systems that leverage LLMs and other ML models
Experience with event-driven distributed systems
Solid understanding of workforce management
Solid understanding of restaurant operations

#LI-HYBRID
#BI-Hybrid

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Staff Software Engineer, AI Agent

Job Description