Deal Desk Analyst, EMEA

Keeper Security is hiring an experienced and proactive Deal Desk Analyst to join our EMEA Sales Operations team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and be responsible for collaborating with sales to support the structure and optimization of deals.

About Keeper

Keeper Security is a leading cybersecurity software company that protects thousands of organizations and millions of people in more than 150 countries. Keeper delivers a powerful zero-trust and zero-knowledge solution built to meet the stringent requirements of public sector IT environments. Its flagship offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects users, devices and critical infrastructure from cyber attacks. Recognized in the Gartner® Magic QuadrantTM for Privileged Access Management (PAM), Keeper combines robust compliance with unmatched visibility and control. With industry-leading certifications, Keeper provides the security assurance public sector organizations require. Learn why agencies trust Keeper to defend against today’s sophisticated adversaries at KeeperSecurity.com.

About the Role

As a Deal Desk Analyst, you will work with the Deal Desk Manager and assist with the day-to-day deal desk operational functions, providing complete accuracy to all submitted invoicing sale transactions. You will collaborate closely with sales and other supporting functional teams to ensure process efficiency while advising the Director of Sales Operations on all aspects of the deal desk global processes.

Responsibilities

• Help manage and facilitate the end-to-end deal process, from opportunity creation to deal closure
• Act as a point of contact for the sales team for all deal-related inquiries and approvals
• Develop in-depth knowledge of Keeper’s licensing and pricing models to provide deal structuring and quoting sales support
• Analyze and structure deals to align with company pricing strategies and profitability goals
• Help manage the day-to-day deal approval process, connect with sales as needed, ensuring the accuracy of deal submission at all levels
• Work closely with sales, finance, and legal teams as required to support transactional needs
• Provide ongoing training and guidance to the sales team on deal desk processes, pricing guidelines, and policy education
• Communicate effectively across the organization and at all cross-functional team levels
• Manage and respond to real-time support requests via Slack, including Salesforce error triage, account and opportunity reassignments, escalation guidance, and general deal desk inquiries 
• Troubleshoot and resolve Salesforce-related issues submitted by the sales team, ensuring timely and accurate resolution
• Exercise independent judgment to triage, prioritize, and resolve incoming requests during EMEA business hours with minimal oversight  
• Implement best practices and standard operating procedures to enhance efficiency and accuracy
• Work in a highly productive environment with minimal oversight, setting priorities and goals to drive fulfilment

Requirements

• 2+ years of experience in a deal desk, sales operations, or similar role
• Knowledge of the SaaS industry and subscription-based business models
• Knowledgeable about finance/revenue recognition and contract guidelines
• Understanding of sales processes and contract management
• Proficiency in CRM systems, with hands-on Salesforce experience, including the ability to independently troubleshoot Salesforce errors, validation issues, quote-sync issues, and data-related problems
• Ability to operate independently during EMEA business hours and manage real-time support requests with confidence and sound judgment 
• Passionate about data and analytics as a lever to improve business performance
• Highly skilled problem solver with the ability to make thoughtful decisions in a fast-paced environment
• Detail-oriented with strong organizational skills and the ability to manage multiple priorities
• Excellent communication and interpersonal skills with the ability to collaborate effectively with various teams
• Bachelor’s degree in Business, Finance, Economics, or a related field or equivalent work experience

Benefits

• Onsite lunches
• Private healthcare (no wait period)
• Pension contribution (no wait period)
• Sick Pay
• Bike-to-Work Scheme (if local)

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.