TTEC Digital is seeking a Principal Client Advisory to join our Managed Services practice, overseeing client platform operations, leading client relationships, and managing day-to-day delivery while maintaining high levels of client satisfaction.
Requirements
- 6 to 8+ years of experience in Technical Operations Management
- Experience supporting CCaaS platforms such as Genesys, Five9, Cisco, NICE CXone, AWS Connect, or similar technologies
- Strong background in client relationship management and consulting
- Proven ability to manage incident response, change management, and service delivery processes
- Solid understanding of ITIL frameworks and operational best practices
- Experience supporting commercial aspects of managed services, including SOWs, invoicing, and renewals
- Demonstrated ability to mentor others and manage technical support teams
- Strong communication, problem-solving, and stakeholder management skills
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance
- Remote Work
Originally posted on Himalayas