You will work remotely in a hybrid team model (Local Hong Kong coordination + remote execution), contributing to daily ops,incident resolution, upgrades, testing, and 24x7 rotation (with on-call premiums).
Key Responsibilities
- Daily System Support & Multi-Cloud Monitoring
- Perform daily health checks (post-6pm HKT scripts for non-business hours) across on-prem VMware and cloud environments.Evaluate/optimize monitoring triggers, alerts, and scripts (vSphere alarms, Horizon dashboards, Azure Monitor, AWS CloudWatch,Alibaba Cloud Monitor).
- Triage alerts: initial diagnosis, escalation, and resolution support.
- Incident & Problem Management
- Handle incidents (S1/S2 priority) with impact analysis and root-cause resolution within SLAs.Participate in on-call rotation (Airport 24x7; premium for standby/nights/holidays).
- Document and improve processes for different scenarios
- Upgrades, Patching & Multi-Cloud Operations
- Assess and apply patches/updates for VMware stack + cloud services (Azure VMs, AWS EC2, Alibaba ECS or servers).Execute after-hours upgrades/standby (snapshots, rollbacks, verification).Support hybrid setups if needed (e.g., Azure Arc, AWS Outposts, Alibaba hybrid cloud). (Not a must)
- Infrastructure as Code (IaC) & Automation
- Implement/maintain IaC for infrastructure provisioning and configuration.Automate repetitive tasks (deployments, backups, Horizon pool management, cloud resource scaling).
- Regression Testing & CI/CD Support
- Execute and maintain regression test scripts .Create/modify tests for platform/software changes across on-prem and cloud.
- Security, Compliance & Platform Awareness
- Monitor vendor/security advisories for VMware, Azure, AWS, Alibaba Cloud.Recommend/implement patches, IAM best practices, and security configurations.Assist with account/user management and compliance (PDPO alignment).
- Collaboration & Knowledge Sharing
- Work with local HK team and software vendors.
- Maintain runbooks, knowledge base, and change request impact analysis.
Required Skills & Experience
Must-Have
- 3+ years hands-on DevOps/infra ops experience.
- Strong VMware expertise: vSphere/vCenter/ESXi administration, Horizon VDI (pool provisioning, golden images, troubleshooting for 20–50 users), PowerCLI scripting.
- Multi-cloud experience: Azure (VMs, Monitor, Arc, IaC with ARM/Bicep), AWS (EC2, CloudWatch, CloudFormation, IAM), Alibaba Cloud (ECS, Monitor, ROS, hybrid capabilities).
- IaC proficiency: Terraform, plus familiarity with Azure ARM/Bicep, AWS CloudFormation, Alibaba ROS or other tools.
- Scripting/automation: Python, Bash, PowerShell, Ansible.
- Monitoring & logging: Cloud-native tools (Azure Monitor, AWS CloudWatch, Alibaba Cloud Monitor) + general (Prometheus/Grafana or similar).
- Incident response, troubleshooting, and on-call experience in production environments.
Preferred
- Cloud Certifications: For AWS and/or Azure
- CI/CD tools (Jenkins, GitLab CI, GitHub Actions, Azure DevOps).
- Backup/DR: Veeam, Azure Backup, AWS Backup, Alibaba snapshots.
- Security tools: Azure Sentinel, AWS GuardDuty, Alibaba Security Center.
- Experience in government/critical infrastructure (transport/aviation preferred).