Solution Consultant

At Everbridge, our mission is to help protect people and communities during their most critical moments. As a global leader in critical communications, public warning, and enterprise safety solutions, we enable governments, emergency services, and organizations worldwide to deliver trusted, life-saving communications at scale.

We are looking for a Solution Consultant to provide support for our large-scale clients. This is a remote/homebased position to be based anywhere in Norway.

The Solution Consultant will play a pivotal role as a representative of Everbridge within our client's business continuity team. This position involves collaborating during the deployment and ongoing utilization of the Everbridge solution. Key responsibilities include offering project management support, technical consultancy, as well as providing comprehensive training. Moreover, the Solution Consultant will serve as the customer advocate within Everbridge during routine operations and act as an escalation point when needed.

The ideal candidate for this role is a highly qualified, with extensive professional experience, thriving in a team-oriented environment to optimize the value we deliver to our customers.

As a Solution Consultant you will collaborate closely with clients, Account Managers, Operations, and Product Development teams. We are seeking an exceptionally energetic and motivated individual who thrives in a fast-paced environment and possesses outstanding communication and customer management skills.

What you'll do:

• Ensure consistently positive customer experiences by providing oversight and management for deployment planning, solution adoption, and technical issue resolution.
• Establish a formal governance model with clients.
• Conduct periodic stakeholder meetings and quarterly business reviews; maintain an accurate record of discussion and action items and provide monthly account reporting to internal stakeholders
• Develop a continuous product education and awareness program and deliver training sessions as required.
• Set and track customer satisfaction KPIs. Develop and manage action plan to continuously improve these metrics.
• Troubleshoot customer concerns and work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
• Serve as a customer advocate within Everbridge and report customer feedback internally to Account Management, Product Management and Engineering
• Travel to customer locations as needed

What you'll bring:

• 3+ years in an on-site customer facing support or consulting role (professional services, account management, project management, customer service, etc.)
• Good project management skills
• Ability to handle & support conflicting priorities
• Working knowledge of Internet hosted applications, highly available architectures, computer security, telephony, and networking
• Proven track record in coordinating internal departments and resources to solve complex customer support or implementation problems.
• Previous consulting experience with emergency preparedness or business continuity best practices to state/local government or corporations a plus.
• Excellent verbal, written and interpersonal communication skills
• Strong critical thinking, analytic, and problem solving abilities
• Strong time management skills with proficiency with the Microsoft Office Suite, and web based applications
• Ability to travel locally and support the customer onsite
• Bachelors in Business, Computer Science or related a plus

Originally posted on Himalayas