We're Celonis, the global leader in Process Intelligence technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing AI, data and intelligence at the core of business processes - and for that, we need your help. Care to join us?
Role Overview
The Platform Manager is the most senior technical and strategic role within our customer engagement model. You are the "North Star" for the customer’s enterprise transformation, responsible for the structural integrity of the Celonis platform while ensuring it delivers maximum business value. You will bridge the gap between deep data engineering and C-level strategic objectives, acting as the single point of accountability for the customer’s technical and value roadmap.
Key Responsibilities
1. Enterprise Architecture & Strategy
- Architecture Design: Define the overall architecture, data, and cloud strategy for Celonis within the customer’s IT landscape. Ensure scalability, performance, and security across global deployments.
- Platform Governance: Establish architectural principles, policies, and standards. Lead or consult on Architecture Review Boards (ARB) to ensure Celonis remains a "Clean Core" extension of the customer’s ERP (SAP, Oracle, etc.).
- Modernization: Drive enterprise modernization by leveraging techniques like capability mapping and architecting solutions with emergent technologies (e.g., Agentic AI, Process Intelligence Graph).
- Integration Leadership: Design complex data pipelines (OCPM) and integration patterns (ETL/ELT, API ecosystems) that connect disparate systems into a unified Digital Twin of the business.
2. Strategic Value Engineering
- Executive Advisory: Confidently present technical designs and value realizations to CIOs, CFOs, and CTOs, aligning their strategic goals with Celonis' technical capabilities.
- Work with senior stakeholders to establish the Celonis program roadmap.
- Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
- Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems
- Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
3. Engagement Leadership
- Single Threaded Lead: Mobilize and lead a multidisciplinary team of Applied AI engineers, Data Scientists, and Domain Experts. Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering.
- Product & Engineering Bridge: Act as the primary conduit between the customer’s technical teams and Celonis Product/Engineering to influence the product roadmap and resolve high-stakes technical blockers.
- Capability Building: Help the customer establish and scale a Celonis Center of Excellence (CoE), mentoring their internal architects and process leads.
Technical Qualifications & Experience
- Experience: 12+ years in Enterprise Architecture or a CTO-level role at a major software vendor.
- Architecture Frameworks: Mastery of frameworks such as TOGAF or Zachman.
- Data & Integration:
- Hands-on experience with Big Data technologies (Spark, Kafka, Snowflake, Databricks).
- Deep understanding of SaaS ecosystems (SAP S/4HANA, Salesforce, ServiceNow) and legacy on-premise architectures.
- AI & Innovation: Demonstrated experience in Agentic AI, Machine Learning workflows, and process mining methodologies.
- Security & Compliance: Strong foundation in cybersecurity posture, data privacy (GDPR/CCPA), and SOC2/ISO compliance within cloud environments (AWS, Azure, GCP).
- Strong proficiency in German
- Preferred: Retail Industry Expertise
MaxSuccess Exclusive Benefits & Impact
- Strategic Sponsorship: Partnership with a Celonis Executive Sponsor to drive enterprise-wide adoption.
- Premier Engineering Access: Direct line to Celonis "Feature Teams" for early access to new releases (Alpha/Beta programs).
Enterprise Scaling: Accountability for the long-term success of some of the world’s largest business transformation projects.
What Celonis Can Offer You:
- Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business.
- Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
- Receive Exceptional Benefits: Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more. Interns and working students explore your benefits here.
- Prioritize Your Well-being: Access to resources such as gym subsidies, counseling, and well-being programs.
- Connect and Belong: Find community and support through dedicated inclusion and belonging programs.
- Make Meaningful Impact: Be part of a company driven by strong values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
- Collaborate Globally: Join a dynamic, international team of talented individuals.
- Empowered Environment: Contribute your ideas in an open culture with autonomous teams.
About Us:
Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement:
At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
Your Privacy:
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